Senior Technology Analyst

Technology Analyst 3 – Employee Experience Technology

About the Team

Employee Experience Technology (EET) builds and operates enterprise platforms that enable Asurion employees to work more efficiently, securely, and effectively. The team owns platforms such as Workday, ServiceNow, Power Platforms, and Custom Applications that focus on simplifying processes, reducing manual effort, and delivering solutions that support the business at scale.

A Great Match for this Role

• Demonstrates deep subject matter expertise and a continuous learning mindset, serving as a go-to resource and mentor for junior analysts while actively advancing platform knowledge across the team.
• Takes full ownership of complex initiatives, proactively identifying risks, dependencies, and opportunities before they surface—driving outcomes rather than waiting to be directed.
• Embraces change and leads others through it, modeling adaptability and setting the tone for resilience across the team.
• Focuses on delivering strategic value by anticipating stakeholder needs and shaping solutions proactively, not just responding to what is asked.
• Champions process improvement across platforms and workflows, proactively driving simplification and optimization at scale.
• Builds and deepens relationships across the organization, serving as a trusted advisor to business partners and a mentor and role model for junior analysts.
• Brings an AI-forward mindset and actively uses AI tools to work smarter, accelerate delivery, and drive innovation, and adapts quickly as new capabilities emerge.

What Makes This Role a Great Opportunity

• Shape platform roadmaps and lead complex, cross-functional initiatives that support a global workforce.
• Opportunities to drive meaningful outcomes and be recognized as a subject matter expert across enterprise platforms.
• Mentor and develop junior analysts, directly building team capability and leadership depth.
• Deep specialization and recognized expertise in leading SaaS, workflow, and automation platforms.
• Collaborative environment focused on innovation and delivering measurable value.
• Team culture that values automation, AI, and continuous improvement, focused on reducing friction and enabling self-service where possible.

What You Will Do

Intake and Business Analysis

• Serve as a subject matter expert in intake conversations with business partners, proactively shaping the direction of platform work and surfacing needs before requirements are fully defined.
• Lead analysis of complex business processes and drive team prioritization of automation, simplification, and optimization opportunities—anticipating downstream impact, not just current-state gaps.
• Define evaluation frameworks for automation requests, assessing reach, impact, time savings, and cost savings, and guiding development teams on confidence and effort estimates.
• Leverage depth in experience to know when to route requests appropriately for architectural, security, and privacy guidance and apply additional governance expectations as needed.
• Lead the translation of complex business requirements into system configurations, workflows, and technical specifications, and actively mentor junior analysts through the process.
• Drive the end-to-end implementation of complex enhancements, proactively managing risks, stakeholder alignment, and delivery quality throughout.

Solutions Delivery

• Leverage platform experience to collaborate with engineers in the design, configuration, and deployment of complex platform enhancements and new capabilities as you translate business needs into technical specifications.
• Drive project activities including planning, documentation, testing, training, and deployment—providing guidance and oversight to junior analysts and raising the overall quality of delivery.
• Champion governance, security, and compliance standards, proactively ensuring solutions meet requirements and identifying gaps before they escalated into issues.

Documentation and Knowledge Management

• Define and maintain standards for process documentation, user guides, technical documentation, and support materials across the team.
• Establish documentation practices that enable knowledge transfer, reduce individual dependency, and support platform scalability over time.
• Lead the development of comprehensive test cases, acceptance criteria, and reusable documentation frameworks that junior analysts can build from.

Platform Support

• Support the administration, maintenance, and continuous improvement of enterprise technology platforms.
• Proactively identify, investigate, and resolve complex technical and functional issue