HR Data

Strengthen HR and Recruitment Services Through Expert Data and Support

Reliable HR systems help businesses support their people and operate efficiently. The HR Data & Support Specialist resolves requests, troubleshoots issues, and strengthens client confidence in essential workforce technology. Develop valuable HR expertise while supporting international businesses from home. With Emapta, pursue a long-term global career designed for top 1% talent seeking professional growth, meaningful impact, and rewarding career opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Night Shift, Weekends Off

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Academic Qualification

• A bachelor's degree in Human Resources, Education, Business Administration, or a related field is preferred.

Skills and Experience

• Minimum of 1-3 years of progressive, relevant work experience in human resources and HRIS/HCM applications
• Experience with learning and performance management technologies, applicant tracking systems (ATS), onboarding tools, and TLM program administration is a plus
• Experience with data collection tools
• Strong relationship management skills
• Ability to perform duties with minimal direction
• High degree of computer literacy and demonstrated ability to integrate technology into the workplace
• Results-oriented approach, positive outlook, and clear focus on providing high-quality customer service and building sustainable customer relationships
• Strong analytical, planning, and organizational skills, with the ability to manage competing demands
• Ability to understand customer needs and collaborate with customers to develop strategies and solutions that deliver high business value
• Effective interpersonal, collaboration, and team-building skills
• Experience in HR/HCM domains such as HR compliance, payroll, HCM/HR systems integration, talent management, recruiting, staffing software, organization management, or organization development is a strong plus
• Excellent verbal and written communication skills, with demonstrated ability to interact effectively with people at all organizational levels and with various types of clients
• Ability to work effectively as a team member
• Demonstrated willingness to participate in professional development activities to develop and improve new and existing skills and adapt to the evolving needs of the organization
• Experience in a PEO environment is a plus
• Proficiency in core Microsoft Office products, including Word, Excel, PowerPoint, and Visio
• Project planning and management skills

Competency Statements

• Responsible, with the ability to accept responsibility and accountability for one's conduct
• Strong decision-making skills, with the ability to make reasoned, logical, and well-thought-out judgments
• Strong problem-solving skills, with the ability to identify solutions to difficult or complex issues
• Committed and hardworking, with a strong work ethic
• Strong teamwork skills, with the ability to work effectively with a variety of personalities and individuals

Responsibilities

• Receive end-user support requests by telephone, email, and the ticketing system.
• Monitor the support ticket queue, select tickets according to internal processes, and contact clients to begin troubleshooting.
• Investigate and resolve assigned support requests through to final resolution and ticket closure.
• Ident