Technical Support Representative III

2 weeks ago


Manila, National Capital Region, Philippines SupportNinja Full time

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC

Schedule: Flexible, including night shift

Start Date: April 21, 2025

As a Technical Support Specialist, you'll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You'll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

What does a day in the life of a Technical Support Representative III look like?

  • Handling complex technical issues/escalations over Zoom, email, and phone
  • Helping to configure clients' accounts & streaming setups to ensure maximum event success
  • Managing a queue of web design requests from our enterprise clients
  • Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
  • Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients' desired end goals

What are the required qualifications for a Technical Support Representative III?

  • 4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities.
  • Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues.
  • You may not code every day, but you're well-versed in HTML, CSS and Javascript.
  • Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software.
  • Familiarity with Zendesk, Salesforce Service Cloud, & Jira.
  • Ability to manage multiple competing priorities with a sense of urgency.

Ninja Perks and Benefits

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space
  • Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja. Are you ready?

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines SupportNinja Full time

    Company OverviewAt SupportNinja, we strive to deliver exceptional event success for our customers worldwide. As a Technical Support Representative III, you will work closely with cross-functional teams to drive customer satisfaction and solve complex problems.Job DescriptionWe are seeking a highly skilled Technical Support Representative III to join our...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    Company OverviewSupportNinja is a global leader in event success, delivering unparalleled value to our clients. Our team of experts works tirelessly to ensure seamless event execution.Job DescriptionWe are seeking a skilled Technical Support Representative III to join our team. As a key member of our support staff, you will work closely with Customer...


  • Manila, National Capital Region, Philippines RealPage, Inc. Full time

    OverviewSTRATIS IoT, a RealPage company, is a pioneer in smart building technology. We're seeking a talented Developer Analyst III to drive our next-generation product innovation.Key ResponsibilitiesSupport high-priority technical issues requiring advanced expertise;Develop and maintain knowledge of complex systems and technologies;Communicate progress and...


  • Manila, National Capital Region, Philippines RELX Full time

    Job OverviewRELX is seeking a highly skilled Desktop Support Specialist III to join our IT support team. As a key member of our team, you will provide expert-level support for desktop systems, mentor junior staff, and contribute to the development of best practices and procedures.The ideal candidate will possess deep technical expertise, excellent...


  • Manila, National Capital Region, Philippines Support Services Group Full time

    Are you a people person with good communication skills? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? If so, we have the perfect opportunity for youKey Responsibilities:Responding to inbound and making outbound calls to customers.Facilitating communication between customers and internal support to...


  • Manila, National Capital Region, Philippines RELX INC Full time

    RELX INC Technical Support Splt III in Manila, PhilippinesWe are looking for a highly knowledgeable and experienced Desktop Support Subject Matter Expert (SME) to join our IT support team. The ideal candidate will provide expert-level support for desktop systems, mentor junior staff, and contribute to the development of best practices and procedures. This...


  • Manila, National Capital Region, Philippines ElevateCalls Full time

    Technical Support Representative (Smart Alarm Security Company)Job Openings Technical Support Representative (Smart Alarm Security Company)About the job Technical Support Representative (Smart Alarm Security Company)Job Title: Technical Support RepresentativeCompany: Elevate Calls Inc.Email: jobs@elevatecalls.comLocation:Work From HomeJob Type: Full-Time /...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    We are looking for a highly motivated and experienced Technical Support Representative III to join our team at SupportNinja. In this role, you will be responsible for resolving complex technical issues, configuring client accounts, managing web design requests, and providing day-of-event support.BenefitsWe offer a competitive compensation package, adherence...


  • Manila, National Capital Region, Philippines Developer Soft and Technical Support Sea Inc. Full time

    About UsAt DevSoft Philippines, we have been providing top-notch UI components, report generation, and visual data display solutions for over 20 years.We are seeking a skilled Software Developer to join our Support Department.This role involves expertly representing the company in communications with clients, helping them develop their end-user applications,...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Be a TECHNICAL SUPPORT REPRESENTATIVE for Consumer Electronics Account.Responsible for taking inbound calls to provide step-by-step guidelines for the resolution of a technical issue.Help customers resolve technical problems associated with a product or service.Actively listen to customers to understand their issues or concerns.Gather information useful in...


  • Manila, National Capital Region, Philippines 24-7 INTOUCH PH INC. Full time

    Job SummaryWe are seeking an IT Service Desk Representative to join our team, responsible for providing top-notch technical support and resolving customer issues efficiently.


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    We are seeking a Technical Support Representative to join our team at Nezda Technologies, Inc.This is a great opportunity for someone who is passionate about technology and enjoys helping others. As a Technical Support Representative, you will be responsible for providing top-notch technical support to our clients.About the Job:Provide excellent customer...


  • Manila, National Capital Region, Philippines Payreto Services Inc. Full time

    POSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.Technical...


  • Manila, National Capital Region, Philippines National Instruments Philippines Inc. Full time

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer III, you will be trained on product-related troubleshooting and how to conduct training. You will be equipped to handle Tier 1,...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    About This OpportunityWe're seeking a highly skilled Technical Support Representative to join our team.In this role, you'll be responsible for providing expert-level technical support to our clients.Responsibilities:Provide technical support via phone, email, or chatCollaborate with the team to resolve complex technical issuesDevelop and deliver training...


  • Manila, National Capital Region, Philippines Teamified Full time

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology.Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...


  • Manila, National Capital Region, Philippines Developer Soft and Technical Support Sea Inc. Full time

    About Developer Soft and Technical Support Sea Inc.We are a leading software development company with a proven track record of delivering innovative solutions for various platforms.Our company culture emphasizes continuous learning, personal growth, and professional development.We are seeking highly motivated individuals who are eager to learn and willing to...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    In this role, you will have the opportunity to grow professionally and personally while working with a talented team at SupportNinja. Our company culture is centered around delivering exceptional event success for our customers, and we are committed to fostering a collaborative and supportive work environment.What You Can ExpectAs a Technical Support...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    About the roleWork Setup: Permanent RemoteAs a Technical Support Representative II at SupportNinja, you will be responsible for providing exceptional customer service and technical support to our clients via chat, email, and voice channels. This is a full-time role based in Metro Manila. You will be an integral part of our growing IT support team, working...


  • Manila, National Capital Region, Philippines Support Services Group Full time

    We're looking for a Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to customers via phone, email, or chat.Key Responsibilities:Providing technical assistance to customers on various products and services.Diagnosing and resolving technical issues in a timely and efficient...