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Technical Support Engineer III

1 month ago

Manila, National Capital Region, Philippines National Instruments Philippines Inc. Full time

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer III, you will be trained on product-related troubleshooting and how to conduct training. You will be equipped to handle Tier 1, 2, and 3 pre-sales and post-sales technical inquiries through phone, e-mail, and live chat. You will sharpen your problem-solving and training and development skills.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:
  • Handle product and application issues for customer-installed based products in any communication channel, such as call, chat, and email.
  • Provide solutions based on customer requirements and evaluate if there is a need for non-standard offerings.
  • Conduct technical product training for internal and external customers.
  • Act as a technical resource whenever needed, such as for pre-sales products and/or troubleshooting presentations.
Who You Are:

You thrive in dynamic environments, demonstrating a proactive approach to solving challenges and getting results. You possess a strong ability to learn quickly and adapt to new information, embracing change and continuously expanding your skills. Your communication is clear, effective, and tailored to diverse audiences, ensuring that ideas and information are conveyed with precision. You possess a strong customer-focused approach, cognizant of the needs and happiness of clients in your interactions and decisions.

For This Role, You Will Need:
  • Bachelor's degree in Engineering (Instrumentation and Control, Chemical, Mechanical, etc.).
  • At least 2 years of experience providing technical support for instrumentation or flow measurement products.
  • Knowledge of Business System Tools, including Oracle, CRM, and other applicable tools.
Preferred Qualifications that Set You Apart
  • Experience in conducting technical training is a plus.

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

No calls or agencies please.

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