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Sr. FinOps Analyst

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Manila, National Capital Region, Philippines Amazon Full time

GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Unapplied Cash Calling analyst to support the Italy region. The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA's. Solving queries related to cash applications and coordination with customers is required.

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include the following:

  1. Ensure timely closure of payments with high degree of accuracy.
  2. Proactively do Outbound Call and Respond to customer queries through call and/or email.
  3. Research unapplied payments and work with customers to identify the root cause and resolve open issues on account.
  4. Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account.
  5. Provide growth ideas for process standardization and automation through JDI/Kaizen projects.
  6. Perform complex reconciliations on customer payments.
  7. Highlight and address issues with the technical teams related to the discrepancies with the system.
Working Conditions:
  • On site/reports to Pasay office 5 days a week (Monday to Friday).
  • The team supports Italy region. Work hours will be based on the region supported and business strategy (midshift/shifting schedule).
  • Work during PH Holidays is required when business supported is operating.
  • Overtime may be required on critical and peak periods like month end week.
Key job responsibilities
  • Knowledgeable in Accounts Receivable Cash application process.
  • Collecting and analyzing quantitative data.
  • Analyze and solve business problems at their root.
  • Communicating results to business leaders with Finance, Accounting, Operations and Business Development.
  • Perform other projects and duties as required.
BASIC QUALIFICATIONS
  • Must be fluent in Italian.
  • Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst.
  • Knowledge on Outlook, Word and Excel or similar desktop applications.
  • Good Communications skills – Written & Verbal (both English and Italian).
  • Strong cash application background.
  • Can work under pressure/ with deadlines.
  • Critical mindset.
  • With continuous improvement mindset.
PREFERRED QUALIFICATIONS
  • Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
  • Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
  • Good Communications skills – Written & Verbal.
  • Proficient in Outlook, Microsoft Excel and Word or similar desktop application.
  • Flexible to work in shifts.
  • Has good interpersonal skills, hardworking, flexible, responsive and detail oriented.
  • Can work under pressure/ with deadlines.
  • With continuous improvement mindset.
  • Advanced knowledge of Excel – including working with pivot & formulas.
  • Strong reconciliation skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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