Medical Billing Specialist

14 hours ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles & responsibilities:
  • Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
  • Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
  • Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
  • Confirm and update patient demographic and insurance information to ensure accurate billing.
  • Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
  • Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
  • Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Job Description:
  • Provides customer support through different communication channels (Phone, email, chat).
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve complex issues.
  • Maintain accurate records on customer interactions, transactions, feedback, etc.
Minimum requirements:
  • At least 1 year BPO experience handling US Healthcare accounts.
  • Good working knowledge of US Healthcare, Claim Denial / Rejections.
  • Excellent written and verbal English communication skills.
  • Knowledge of Revenue Cycle Management/Accounts Receivable is a PLUS.
  • Amenable to work ONSITE in Makati.
  • Willing to work night shifts.
What can we offer you?
  • Competitive salary and benefits.
  • Health Insurance with free dependents*
  • 10% night differential.
  • Attendance Bonus.
  • Paid time off.
  • Convertible to cash leave credits.
  • Performance Appraisal.
  • Work-life balance.
  • A focus on growing your career path with us.
  • We encourage you to follow your passions and learn new skills.
Our commitment to you
  • Strong culture and values-driven leadership.
  • We create opportunities for you to learn and grow at any stage of your career.
  • Continuous learning and innovation.
  • We foster an inclusive environment where everyone thrives.
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