Operations Manager
7 days ago
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Operations Manager - Commercial ServicingDepartment: AR Customer Services Ops Business Owners
Division: Australia Retail
Location: Quezon City or Makati
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs an Operations Manager in our Commercial Servicing Team, you'll be responsible for leading the SME Wholesale Servicing team, providing support to the Senior Commercial Ops Manager and managing projects and internal productivity initiatives. He/she is also responsible for ensuring the delivery of targets and customer service, via robust learning and development frameworks.
The role contributes to maximising Business Banking and Regional Commercial Banking revenue by mitigating operational credit losses and ensuring the efficient use and skilling of resources.
He/She will be a strong support of Senior Commercial Ops Manager and collaborate with other CSO Leaders in driving overall team and organisational objectives.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
What will your day look like?As an Operations Manager, you will:
- Operate effectively and efficiently as part of a wider team and ensure team achieves annual operating budgets.
- Understand the needs of the Relationship Sets and customers to ensure service delivery to meet/exceed their and QA/ regulatory requirements.
- Proactively review and implement improvements in practices and procedures to allow Relationship Delivery Team to exceed SLA targets.
- Manage a highly effective, high performing team.
- Act as point of reference for other AM's and team members.
- Allocate work based on a balanced resource profile and ensure team's SLA's are met.
- Coach and mentor senior consultants/team members.
To grow and be successful in this role, you will ideally bring the following:
- Customer focus and result oriented.
- Analytical and problem solving skills with the ability to identify risks and impacts and recommend actions to enable resolution of business challenges.
- Proven time management and organisational ability.
- Proven management skills in the areas of people, processes and organization.
- Negotiation skills to enable successful resolution of business banking requests/queries/complaints.
- Sound verbal and written communication skills.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 88192.
Job Posting End Date#J-18808-Ljbffr
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