Senior Operations Manager
3 days ago
We are seeking a highly skilled Senior Operations Manager to oversee our operations in the Philippines. The successful candidate will be responsible for ensuring the smooth and efficient running of our operations, with a focus on delivering high-quality services to our clients.
As the Senior Operations Manager, you will be responsible for managing a team of professionals and ensuring that all operations are carried out in compliance with company policies and procedures. You will also be responsible for developing and implementing strategies to improve operational efficiency and effectiveness. The role will be required to work in the night shift.
Minimum Qualifications:
- Bachelor's degree required.
- At least 10 years of leadership experience required.
- 3-5 years in a shared services/BPO or production-based environment required.
- Excellent English written and verbal communication skills.
- Ability to multitask, prioritize, and make sound business decisions.
- Proficiency in Microsoft Office required.
Responsibilities:
- Develop and implement operational policies and procedures
- Manage the scheduling of production- establish work schedules, identify training and coaching needs, evaluate performance, and ensure daily expectations are met through employee contributions.
- Provide and identify new ways to increase client satisfaction.
- Manage, develop, and mentor team leaders to be effective in their roles and ensure the mission and goals of the company are put into practice effectively.
- Ad-hoc projects as assigned.
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