Team Manager

2 weeks ago

Taguig, National Capital Region, Philippines Sutherland Full time

Company Description

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Team Manager who will lead, develop, and motivate a high-performance team of support professionals.

If you believe you have what it takes and you are ready to take the next step in your career, come work with us

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to handle a team of 20-23 consultants who will carry out the tasks below:

  • Patient Care: Coordinating cases from multiple providers and helping injured patients who may not be able to manage their care on their own.
  • Manage Administrative Responsibilities: Helping patients with tasks like scheduling transportation, intake, paying medical bills, and arranging for translation services (care coordinator activities).
  • Transportation & Language (T&L): Voice & Back office and work on scheduling, including transportation of injured workers, physiotherapy, wheelchair arrangements, and communication with third parties.

Key Responsibilities of the Team Manager

  • Impact the Business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
  • Manage Administrative Responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
  • Influence the Lives of Others: Develop, train, and manage team members.
  • Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Keep Morale High: Ensure motivational programs are in place and encourage frequent recognition.
  • Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
  • Define Sutherland's Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Keep Leaders Informed: Relay important information in the form of timely and accurate reports.

Required Skills

  • One to two years of experience in a similar role.
  • Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
  • Proven experience in the healthcare domain managing processes such as intake, scheduling, credentialing, and medical bill reviews; etc. will be an added advantage.
  • Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
  • Able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
  • Excellent working knowledge of MS Office applications.
  • Experience managing technical accounts.
  • Experience in blended operations involving back-office work, making outbound and receiving inbound calls.
  • Willing to work from the office.

All your information will be kept confidential according to EEO guidelines.

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