Technical Trainer
5 days ago
IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference
As a Technical Trainer, you will build, implement, and maintain training and enablement programs to support the success of our internal stakeholders in their roles, including new hire onboarding, product release training, soft skills training, job aids, and department documentation. You will collaborate with cross-functional teams to determine training needs, design and deliver engaging learning experiences, and assess the impact of the training provided, to develop a strong Technical Support team, capable of providing effortless partner experiences that build partner loyalty.
What You'll Do- Develop and maintain training programs to support the onboarding of new Technical Support team members, including training on products, customer service, and partner relationship management.
- Facilitate in-person and virtual live training sessions.
- Develop and maintain job aids that can be used to support the performance of team members.
- Assist the team in preparing the department for upcoming product launches, including coordinating training, writing documentation, and preparing training.
- Collaborate with cross-functional team members to identify and prioritize training needs for the department.
- Utilize impact and feedback data to consistently improve training and enablement program offerings.
- 2+ years of experience in training program development and facilitation, including synchronous and self-paced eLearning, with e-learning authoring tools (Storyline 360, Adobe Captivate) and screen recording tools (Camtasia) as a plus.
- Prior experience in a technical support role and understanding of basic computer networking concepts are advantageous.
- Strong content development and training facilitation skills, with knowledge of adult learning principles.
- Experience in coordinating training projects and managing multiple ongoing tasks in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
- Strong ability to deliver high-quality results on time while adapting to a dynamic environment.
- Medical and dental insurance
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Employee Stock Purchase Program
- Pension with company-contribution
- Weekly lunch allowance, Monthly grab & go onsite pantry allowance
- Monthly internet allowance
- De Minimis - monthly allowance
- FuN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
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