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Short-Term Rental Guest Services Agent
4 weeks ago
- Promptly responding to guest inquiries and communications.
- Answer guest phone calls
- Effectively resolving guest issues to ensure satisfaction.
- Coordinating with internal teams, including cleaning and maintenance, to maintain high standards of service.
- Updating reservations accurately for proper accounting.
- Liaising with platforms like Airbnb and VRBO to resolve any channel-specific issues.
- Proficiency with OTA booking channels Airbnb, VRBO, Expedia, Booking.com, etc
- Guesty (or similar short-term rental property management systems)
- Fluent in English, both in writing and speaking.
- Experience with Google Workspace (Gmail, Google sheets, Google docs).
- Strong problem-solving skills and a customer-focused mindset, even when under pressure.
- Ability to work independently and manage multiple tasks effectively.
- One overnight shift (EST hours)
- One daytime shift (EST hours)
- $800 - $1,000 USD per month based on experience
- Two weeks of paid vacation after the first six months.
- A fun and engaging work culture.
- Potential for performance bonuses.
- 13 Month Pay
- Work Area: Distraction-free with professional settings.
- Dual Monitors: For enhanced multitasking and efficiency.
- Must have a stable high-speed internet connection and a contingency plan for backup.
- A computer capable of handling necessary software and tasks.
- Familiarity with Google Workspace is essential; knowledge of Guesty and Slack is a plus.
- We look forward to seeing your application and welcoming you to our team.
- Paid time off such as PTO, sick days, and vacation days
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