Clinical Denials

4 days ago


Taguig, Philippines MicroSourcing Full time

Clinical Denials & Appeals QA Specialist Location: Taguig, Philippines. Work setup: Onsite, Night shift. Responsibilities Support the QA program build by identifying key audit areas, critical workflow aspects, and automation opportunities to enhance efficiency. Monitor performance metrics, including productivity and accuracy, for all Clinical Denials & Appeals staff. Escalate production or QA concerns to management and collaborate with Training teams to ensure progress and consistency. Demonstrate strong knowledge of production workflows, quality processes, and documentation standards in medical diagnoses and treatment practices. Conduct QA audits, maintain detailed QA records, and provide constructive feedback to team members. Mentor staff to improve performance, engagement, and job satisfaction. Review reports on production and accuracy, offering actionable insights and coaching for continuous improvement. Collaborate with Operations, Training, and HR to align onboarding, performance metrics, and training outcomes. Participate in client calibration calls, internal audits, and process reviews, representing QA achievements and performance trends. Qualifications (Non-negotiables) At least 1 year of experience in QA or auditing for clinical appeals writing within a BPO or healthcare setting. 3‑5 years of acute care clinical experience in a hospital setting (Med/Surg or similar preferred; 2‑3 years if ICU experience). Bachelor of Science in Nursing. Registered Nurse (PHRN or USRN) with an active license. Proficiency with InterQual or MCG clinical guidelines. Broad knowledge of U.S. Government Programs and Insurance Regulations. Experience with electronic medical records (EMR) such as Epic, Cerner, or Meditech. Preferred skills/expertise Master's degree or credential in business, healthcare, or related field. Certification in case management, clinical appeals, or clinical denials. Proficiency with tools for tracking denials and appeals. Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint, Outlook, SharePoint). Strong analytical, critical thinking, and communication skills. Excellent attention to detail, independence in decision‑making, and ability to coach and mentor others. Experience working in a matrixed environment and presenting QA insights to clients and stakeholders. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and leading offshore provider of managed services in the Philippines. The company is committed to fostering an inclusive culture that values diversity and equitable opportunities for all employees. #J-18808-Ljbffr


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