Clinical Denials

4 days ago


Taguig, Philippines MicroSourcing Full time

Clinical Denials & Appeals Trainer Join MicroSourcing as a Clinical Denials & Appeals Trainer to provide end‑to‑end training for clinical denials and appeals processes within a BPO environment. You will facilitate training for new hires, cross‑train existing staff, and customize modules to client SLAs, payer guidelines, and EMR platforms. Location & Work Setup Taguig, Philippines – Onsite, Night shift Key Responsibilities Deliver process training covering assigned domains in Clinical Denials & Appeals. Facilitate induction, cross‑training, and refresher sessions for new hires and existing staff. Customize modules based on client SLAs, payer guidelines (Medicare, Medicaid, Commercial), and EMR platforms (Epic, Cerner, Meditech). Conduct assessments, quizzes, and feedback sessions to evaluate training effectiveness. Collaborate with Clinical SMEs and Operations to align content with performance expectations and compliance standards. Prepare and maintain training materials, SOPs, and documentation in compliance with client and audit requirements. Maintain training MIS (batch performance, attendance, feedback, certification data). Align training objectives with QA teams and production quality and accuracy goals. Track post‑training performance metrics such as speed‑to‑proficiency and productivity uplift. Participate in client calibration calls, internal audits, and process reviews to share training outcomes. Qualifications Minimum 1 year of experience delivering classroom or virtual training in clinical appeals writing within a BPO or healthcare setting. 3–5 years acute care clinical experience (Med/Surg or similar preferred; 2–3 years in ICU acceptable). Bachelor of Science in Nursing. Registered Nurse (PHRN or USRN) with an active license. Proficiency in InterQual or MCG clinical guidelines. Broad knowledge of U.S. Government Program and insurance regulations. Experience with EMR systems such as Epic, Cerner, or Meditech. Preferred Skills & Expertise Master’s degree or credential in business, healthcare, or related field. Certification in case management, clinical appeals, or clinical denials. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint). Experience using software for tracking denials and appeals. Strong facilitation, communication, and presentation skills with the ability to simplify complex concepts. Excellent attention to detail, analytical thinking, and decision‑making abilities. Demonstrated ability to work independently and collaboratively within a matrixed environment. High level of professionalism, integrity, and adaptability to changing client needs. Benefits Competitive above‑market compensation and performance bonuses. Healthcare coverage on day one for you and at least one dependent. Paid time‑off with cash conversion and group life insurance. Work‑life harmony with flexible arrangements. Opportunities for continuous learning and career advancement. Inclusive culture that celebrates diversity and fosters teamwork. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the largest offshore provider of managed services in the Philippines. The company is committed to an inclusive culture that embraces individuals of all backgrounds and provides space for every team member to thrive. Terms & conditions apply. #J-18808-Ljbffr


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