CARE Specialist

2 weeks ago

Southern Manila District, Philippines TASQ Staffing Solutions Full time

Work Setup 100%Onsite (MOA Pasay) Work Schedule Graveyard Shift Requirements College Graduate of any course At least 2 years of BPO experience (Minimum Qualification) At least 1 year of Foundation Skills/Product Training Experience Open to ESL, LPT experience with minimum qualification of 2 years BPO experience Excellent Communication Skills Responsibilities Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning sessions on customer experience for both agents and support (Ex. AMs). Develop materials and conduct Foundation Skills Training (FST) when needed. May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support. Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis. #J-18808-Ljbffr

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