Service Management

Overview Service Management (ESM) & Monitoring Tools Product Owner – Hoya, Makati, National Capital Region, Philippines. 3 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Founded in 1941 in Tokyo, Japan, Hoya is a global med-tech company and a leading supplier of innovative high-tech and medical products with activities in healthcare and information technology. Job Purpose Job Purpose The Service Management (ESM) & Monitoring Product Owner defines, communicates, and executes the product vision and strategy for ESM and Monitoring platforms, aligning with business objectives and driving continuous improvement. The successful candidate will prioritize features and ensure development and implementation teams deliver value, enhance service delivery, improve efficiency, and create a better experience for the organization. They will act as a key interface and single point of contact with senior business leadership for topics related to their domains. Responsibilities Product Vision and Roadmap: Develop and communicate a clear product strategy aligned with stakeholder objectives; create and maintain a technology product roadmap; identify emerging technologies with potential applications; define and communicate the product\'s value proposition. Requirements Definition and Prioritization: Collaborate with stakeholders to understand needs, opportunities, and workflows; gather and prioritize user stories and product features based on business value; maintain a well-prioritized product backlog; define user stories, features, and acceptance criteria for technology projects. Technology Solution and Delivery: Work closely with development and implementation teams to ensure technology solutions meet business needs and are delivered on time and within budget; provide guidance and clarification during implementation; monitor progress and remove impediments. Stakeholder Communication: Engage with senior business stakeholders to understand needs and challenges; act as liaison between business stakeholders and technology teams; communicate project updates and outcomes. Usability and User Experience: Gather user feedback and incorporate usability improvements; ensure the product is user-friendly and aligns with business processes; prioritize features that enhance user experience. Product Performance and Optimization: Measure KPIs; identify areas for improvement using data-driven insights; drive continuous improvement; collaborate with vendors to optimize benefits realisation. Compliance and Risk Management: Ensure solutions comply with regulations and standards; identify and mitigate technology-related risks; collaborate with compliance and risk teams. People Management: Lead and mentor the product team; foster a collaborative and innovative culture; provide guidance and professional development; facilitate effective communication within the team. Relationships Internal Relationships: Senior business leadership, business working teams as needed, technology development teams, technical specialists, cross-functional stakeholders. External Relationships: External partners and technology vendors. Requirements Bachelor's degree in a relevant field (e.g., Engineering, Computer Science) or equivalent experience. Strong background in ITIL framework; ITIL 4 Foundation certification highly preferred. 10-15 years of experience in product ownership or related roles. Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) certification. Experience with implementing ESM platforms (e.g., ServiceNow, BMC Helix, EasyVista, IFS Assyst). Exceptional communication and interpersonal skills; ability to convey technical concepts to non-technical stakeholders. Strong leadership capabilities with a track record of motivating and managing high-performing IT teams. Excellent analytical and problem-solving skills; ability to resolve complex technical and operational issues. Familiarity with IT governance and compliance frameworks such as ISO 27001, PCI-DSS is a plus. Creative thinker with a proactive, service-oriented mindset. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Medical Device and Technology, Information and Media Note: The page contains multiple location postings and related roles; this description focuses on the Service Management (ESM) & Monitoring Tools Product Owner role. Referrals increase your chances of interviewing at Hoya. Get notified about new Product Owner jobs in Makati, National Capital Region, Philippines. #J-18808-Ljbffr