Plan Member Administrator I

2 weeks ago

Quezon City, Philippines Manulife Financial Full time

We’re looking for a Plan Member Administrator I to join our Insurance Operations team at MBPS. In this role, you are expected to encode plan member amendments in our system. Position Responsibilities Ensure all necessary information is received and appropriate decisions are made regarding eligibility before updating the system. Refer exception requests and complex cases to the Senior Certificate Administrator for further processing. Communicate with plan administrators via letter or email to obtain any missing information required for eligibility updates. Consistently achieve the service levels established by the company and practice good judgment in processing cases. Perform thorough checks to eliminate financial errors and render overtime work during high-volume periods, including being on-call on Saturdays and holidays as needed. Assist colleagues with their work upon request, manage leaves during peak seasons, and handle dedicated clients requiring special attention. Additionally, suggest process improvements and handle other tasks assigned by Operations Management. Required Qualifications Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting. Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. A bachelor's degree in any field is required. Amenable for flexible shift – either night or day, depending on the assignment. Preferred Qualifications Proficiency in Microsoft tools Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. Ability to apply critical thinking and problem-solving skills in a work environment. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Working Arrangement 混合式 #J-18808-Ljbffr

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