Talent Development Lead

Overview Talent Development Lead, eCommerce & Digital Upskilling (Remote) Ready to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that’s making an impact. We’re looking for a dynamic Talent Development Lead to drive growth by crafting learning journeys for our new and seasoned agents, ensuring they are equipped to excel in the evolving eCommerce landscape. What You'll Be Doing Crafting Learning Journeys: Design and implement engaging training programs for new hires, covering company culture, essential policies, and mastering our proprietary tools and software. Leading Engaging Sessions: Facilitate dynamic virtual training sessions via Zoom, using screen sharing and video collaboration to maximize engagement. Upskilling Our Team: Develop and deliver ongoing development opportunities to keep the current team at the forefront of eCommerce trends and tools (Email Marketing, SEO, eCommerce Website management, Data Analytics/Reporting, and Customer Service). Guiding New Talent: Lead onboarding initiatives, assess new agents’ readiness, and guide their development for success and advancement. Collaborating for Success: Partner with Team Leads to conduct performance evaluations and co-create personalized development plans. Personalized Coaching: Offer one-on-one and group coaching sessions, focusing on advanced eCommerce specializations and practical problem-solving. Innovating Learning Content: Continuously create and refine training materials, modules, and development plans that evolve with agents’ needs. Mapping Career Paths: Help define clear career pathways and skill matrices to empower agents to achieve long-term goals. What You Bring Minimum 1-2 years of experience in a dedicated training, talent development, or coaching role. Bonus: 1-2 years of virtual assistant or direct eCommerce operations experience. Solid understanding of at least two core eCommerce pillars: SEO, Email Marketing, eCommerce Website tasks, or Data Analytics/Reporting. Genuine passion for the eCommerce industry and best practices. Proficiency with Shopify and Klaviyo; familiarity with other Email Marketing, eCommerce, and Reporting tools is valued. Experience with Canva and learning platforms such as Trainual and Loom is a plus. Exceptional written and verbal communication skills, with the ability to simplify complex topics. Organized, detail-oriented, and a natural coach and planner. Self-starter who motivates others with high energy and engagement. Comfortable with Gmail and Slack for collaboration. Your Home Office Setup Own laptop or computer with at least an i5 processor or equivalent. Reliable internet connection (DSL, Cable, or Fiber) with LAN connectivity and a minimum of 20 Mbps. Perks & Benefits Permanent remote work from anywhere. Competitive pay with guaranteed annual reviews. Generous paid time off. Comprehensive health and dental coverage (includes a monthly health stipend option). Performance bonuses based on KPIs. A team culture that values growth, accountability, and human connection. Why You'll Love Being Here Be part of a hyper-growth startup at the forefront of the eCommerce ecosystem with endless learning opportunities. Work alongside a dedicated, high-performing team focused on continuous improvement. Collaborative environment that emphasizes mutual growth and support. Ready to Empower and Grow with Us? If you’re passionate about unlocking potential in others and ready to accelerate your own career, we’d love to connect. Let’s build something amazing together #J-18808-Ljbffr