Travel Agent

Who we are: eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust. What we are looking for: eFlexervices is seeking a highly motivated and detail-oriented Travel Agent to join our growing team. This role will support our operations, particularly in Japan, ensuring seamless travel experiences for our internal team and customers. The ideal candidate will be passionate about travel, naturally proactive, and have an exceptional eye for detail. We are seeking an individual who embodies the warmth, professionalism, and customer-first mindset. This is more than just a job—our agents are deeply committed to creating memorable experiences, taking ownership of their work, and paying attention to the smallest details. What you’ll be doing: - Research, plan, and book travel itineraries based on client needs. - Use Sabre (or other relevant booking platforms) to make reservations for flights, accommodations, and transportation. - Ensure accuracy in booking details, anticipating potential challenges and addressing them proactively. - Work closely with the internal team to provide seamless, high-quality travel experiences. - Handle adjustments and modifications to travel plans as needed, ensuring a smooth journey for clients. - Keep up-to-date with travel regulations, policies, and best practices. - Exhibit a strong sense of ownership and accountability, going beyond transactional tasks. Qualifications and Requirements: - Warm, personable, and service-oriented, with a passion for helping others. - Highly detail-oriented and proactive, with a natural ability to anticipate client needs. - Experienced in using Sabre or other booking platforms (preferred but not required). - Knowledgeable about global destinations and travel trends, whether through personal travel or research. - Strong problem-solver who can think quickly and adapt to last-minute changes. - Able to work efficiently and independently while being a collaborative team player. - Committed to excellence—not just clocking in and out, but truly invested in delivering the best experience. - Trustworthy - we are looking for someone who can be entrusted to process customer information. Benefits and Perks: At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you: Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance. Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks. Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together