(fluent English) Product Support Consultant

2 days ago

Imus, Philippines SupportYourApp Full time

Product Support Consultant (Water Solutions) –

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What You Will Do:

  • Provide exceptional customer support via calls, emails, and chats
  • Assist customers with product-related inquiries
  • Support customers throughout the purchase process
  • Stay up to date with product changes and updates
  • Troubleshoot technical issues over the phone
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

  • Excellent English (C1 for both written and spoken is a must)
  • 1+ year experience in customer support
  • Strong phone communication skills
  • Previous experience with a wide product range
  • Comfortable using technical terminology and guiding customers through troubleshooting steps
  • Pre-sales experience
  • Attention to details
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and operate with 8 hubs worldwide. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Send your CV in English, pointing out your outstanding skills

Visit our website:

EEO/Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

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