Real-Time Analyst

3 days ago

Parañaque, Philippines Buscojobs Full time

The Real-Time Analyst plays a critical role in ensuring the smooth day-to-day operations of MedCore accounts by monitoring attendance, productivity, and performance data. This role consolidates insights from internal tools and the central Reports Team to provide real-time updates and actionable recommendations to the Client Success Managers (CSMs) and Operations Managers. Key Responsibilities: Daily Monitoring & Analysis Review attendance and productivity reports from internal tools and the central Reports Team. Monitor real-time dashboards for team member status, productivity levels, and performance anomalies. Flag critical issues (e.g., late logins, no-call no-shows, prolonged inactivity) immediately to Ops/CSMs. Reporting & Communication Provide real-time alerts during shifts to help the Ops/CSMs troubleshoot issues before they affect client perception. Prepare daily summary reports on attendance, productivity, and performance trends. Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities. Collaboration & Support Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts. Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation. Support the Senior Director by consolidating data-driven insights into account health summaries. Key Performance Indicators (KPIs) Accuracy and timeliness of daily reports. Response time for real-time alerts to Ops/CSMs. Reduction of client escalations caused by attendance/productivity issues. Contribution to lowering attrition through proactive monitoring. Positive feedback from CSMs and Ops Managers on usefulness of insights. Qualifications: Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or related field (preferred). 1–2 years of experience in reporting, workforce management, data analysis, or operations support. Experience in a BPO, healthcare, or client-facing services industry is an advantage. Strong analytical and problem-solving skills. High attention to detail and accuracy. Proficiency with spreadsheets, reporting tools, and workforce monitoring systems. Excellent written and verbal communication skills. Ability to work under pressure and manage multiple priorities in real-time. Proactive and resourceful mindset—able to recommend actions, not just report data. Amenable to work during U.S. business working hours. Benefits: Permanent Work From Home Weekly Paychecks Fixed Weekends Off HMO Reimbursement on your 90th day Thriving Company Culture with Complete Autonomy Exclusive Specialized Training Programs Unlock Your Potential with a Highly Competitive Salary About MedCore Solutions: MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. #J-18808-Ljbffr

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