Quality Analyst

5 days ago


Parañaque, Philippines Straive Full time

Quality Analyst (BPO) Direct message the job poster from Straive Responsibilities Monitor & Evaluate: Perform regular call and transaction monitoring to evaluate agent performance against quality standards and compliance guidelines. Provide Feedback: Deliver timely, constructive, and objective feedback to agents and team leaders to drive performance improvement. Analyze Trends: Identify and report on emerging quality trends, common errors, and root causes. Calibrate: Participate in and lead quality calibration sessions with operations and training teams. Qualifications Bachelor’s Degree in any field. Minimum 1 year as a Quality Analyst, Quality Specialist, or similar role within a BPO/Call Center environment. Proven ability to meet and exceed quality evaluation targets. Exceptional listening, analytical, and communication skills . Strong understanding of BPO metrics and customer service best practices . Proficiency with quality monitoring tools. Seniority Level Entry level Employment Type Full-time Job Function Quality Assurance Industries Business Consulting and Services #J-18808-Ljbffr



  • Parañaque, Philippines Straive Full time

    Quality Assurance Analyst Work set-up: Hybrid (once a month Onsite) Responsibilities: Gathers and collates needed project/product information and specifications for analysis and review of assembled products Verifies product content through comparison of online data against original copy Tests applications and user-interface of developed products...

  • Business Analyst

    6 days ago


    Parañaque, Philippines Lalamove Full time

    Business Analyst Join to apply for the Business Analyst role at Lalamove . Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O,...


  • Parañaque, Philippines DigiPlus Interactive Corp Full time

    Training and Quality Assurance Team Leader DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information,...


  • Parañaque, Philippines Straive Full time

    Business Process Analyst Analyse and document existing business processes and identify opportunities for improvement Gather and document business requirements from stakeholders Design and model new or optimized business processes Collaborate with cross-functional teams to implement process changes Develop training materials and provide support for process...

  • Production Analyst

    1 week ago


    Parañaque, Philippines Straive Full time

    Production Analyst Work set-up: Hybrid (once a month Onsite) Responsibilities Analyzes product specifications and requirements to ensure that assembled products (programs) comply with client requirements Relays problems encountered regarding scripts of products (programs/databases) to production group for resolution Loads assembled product...


  • Parañaque, Philippines DOXA Talent Full time

    Join to apply for the Accounts Payable Analyst role at DOXA Talent Join to apply for the Accounts Payable Analyst role at DOXA Talent Role SummaryOur client is looking for a highly capable and motivated Accounts Payable Analyst who is ready to step into a supervisory role within the next 12 months. This is a unique opportunity for a professional with strong...

  • SNOW Testing Analyst

    2 weeks ago


    Parañaque, Philippines RGP Full time

    SNOW Testing Analyst 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are seeking an experienced ServiceNow Test Lead to oversee the testing lifecycle of ServiceNow platform implementations, enhancements, and upgrades. The ideal candidate will be responsible for designing and executing test...

  • Data Analyst

    5 days ago


    Parañaque, Philippines Glints Full time

    We’re excited to announce that we are hiring on behalf of our client , a purpose‑driven social impact organisation using AI‑powered strategic insights to help build a better world. Their mission is clear — to empower organisations to be a force for good through robust data platforms and analytical intelligence that drive real, positive change for...

  • Data Analyst

    2 weeks ago


    Parañaque, Philippines Tort Experts Full time

    Join to apply for the Data Analyst role at Tort Experts Get AI-powered advice on this job and more exclusive features. About Tort Experts At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that...

  • Business Analyst

    5 days ago


    Parañaque, Philippines Emma of Torre.ai Full time

    Business Analyst (Very strong in Jira, SDLC, WMS & WCS) I’m helping SourceCode Technologies find a top candidate to join their team full-time for the role of Business Analyst (Very strong in Jira, SDLC, WMS & WCS) . You’ll drive WMS/WCS solutions and shape supply chain clarity. Compensation: Provide your expected compensation while applying. Location:...