MyHR Advisor

Unilever Taguig, National Capital Region, Philippines Unilever is currently hiring for the role of MyHR Advisor . Function: People ExperienceReports to: People Operations LeadScope: Local and Global PEXLocation: Philippines About Unilever: With 3.4 billion people in over 190 countries using our products daily, Unilever is a business that makes a real impact on the world. We work on beloved brands and improve the lives of consumers and the communities around us, driven by our purpose: to make sustainable living commonplace. Our people are at the heart of our mission; we believe purposeful work creates a better business and a better world. Job Purpose: As part of our commitment to transforming HR service delivery, we seek an HR Advisor to respond to HR queries raised by the business. This role is pivotal in enhancing the People Experience (PEX) by providing real‑time, efficient, and effective support for HR‑related inquiries. You will play a key role in the effectiveness of our HR model, focusing on service excellence and leveraging technology to improve employee interactions with HR services. Main Responsibilities: Deliver real‑time support for Tier 1 HR queries via live chat enabled by ServiceNow, ensuring a high level of service excellence and employee satisfaction. Guide employees and candidates through the HR processes and systems, offering step‑by‑step assistance when necessary. Collaborate with HR team members and our centres of excellence to update and maintain an accurate knowledge base for query resolution. Identify and elevate complex issues in line with the Unilever HR service delivery model. Maintain a high level of confidentiality while handling sensitive employee information. Contribute to the continuous improvement of HR services by providing suggestions based on customer feedback and chat analytics. Experiences & Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous. Proven experience in customer service, PEX, HR advisory, or live chat support, preferably within an HR context. Understanding of HR process and policy with experience working in regional or multi‑country operations is desirable. Knowledge of HR processes and best practices. Skills: Excellent written communication skills, with the ability to provide clear and concise information in realtime. Strong problem‑solving abilities and a customer‑centric mindset. Proficiency in using live chat / case management platforms and HR information systems (Workday and ServiceNow advantageous). Ability to multitask and prioritize effectively in a fast‑paced environment. Commitment to quality and adherence to defined SLA. Team player with the ability to collaborate effectively across various hubs/locations. Ability to navigate new technologies. Leadership: Care Deeply – Cares deeply about how customers experience our brands every day, everywhere; about our people’s growth and development and our impact on the planet. Focus On What Counts – Ruthlessly prioritizes what really matters, allowing us to do better on fewer things; we set clear and stretching goals and recognise maximum performance impact. Stay Three Steps Ahead – Thinks boldly and creatively to make breakthroughs in performance; we are always curious and confident, anticipating and staying ahead of customer needs and external trends to beat the competition. Deliver with Excellence – Delivers everything we do with excellence and pace, taking personal ownership and holding each other to account to keep promises. Are You Interested? Please apply via this portal; e‑mail applications will not be processed. By applying to this role, you confirm that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions. Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are committed to making reasonable adjustments to provide a positive, barrier‑free recruitment journey. Should you require additional information or reasonable adjustments, please contact your Talent Partner Kate Cruz at Additional Information: Relocation: Not available Work location: Hybrid – BGC Office, Manila, Philippines Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future every day, for our diverse employees, global consumers, partners and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we welcome every individual bringing their "Whole Self" to work. If you require support or accessibility, advise us at the time of application so we can support you through your recruitment journey. #J-18808-Ljbffr