Manager, Business Continuity

The Manager of Global Operational Risk & Resilience Oversight reports directly to the AVP of ORRO. The role will focus on Business Continuity Management and is part of the second line of defense independent oversight function. It will partner with the first line of defense businesses to ensure that the business continuity management framework and controls are integrated with and serve to strengthen the operational resilience approach, and that all standard and regulatory requirements are addressed.

Key Responsibilities:

• Lead the development, coordination, implementation, and continuous governance and monitoring of the Business Continuity Risk Management Standard.

• Research and analyze regulatory requirements on business continuity risk, including best practices to support the relevance of the BCM Standard.

• Collaborate and engage with key stakeholders under the different risk segments, to gather feedback, and to provide comprehensive and effective tracking mechanisms to manage change.

• Provide oversight for business disruption risk metrics provided by the first line of defense, and identify potential breaches and recommendations.

• Develop training materials, and facilitate trainings as necessary.

• Promote a strong risk culture and oversee relevant risk culture assessment processes.

Required Qualifications:

• Minimum 3-5 years of experience in operational risk management, with strong experience and a well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third Party Risk Management.

• Strong knowledge of operational processes, risks, and controls.

• Broad knowledge of financial services/insurance business and related products.

• High proficiency in MS Office products and data analytics tools is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement