Team Lead, Service Delivery
13 hours ago
Join to apply for the Team Lead, Service Delivery role at TTEC . Your potential has a place here with TTEC’s award‑winning employment experience. As a Team Lead working remotely in Lipa, Batangas, Philippines, you’ll be a part of bringing humanity to business. What You’ll Do Motivate your team to meet TTEC and client metric performance goals. Answer associates’ questions, guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as the first‑line manager. Encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day Coach associates to achieve company and client goals while addressing employee‑related issues and coordinating training on new or revised information. Manage multiple, complex tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. Motivate and mentor your team by providing constant coaching and feedback, celebrating successes, and having difficult conversations when needed. Utilize numerous TTEC and client tools and applications throughout the day; troubleshoot technology issues and support outage processes. Impact the financial health of the company by leading with compassion, helping retain employees, and influencing absenteeism and occupancy. Comfortable with computer systems. What You Bring to the Role Associate degree, technical school, or equivalent work experience. Time management skills for priority tasks to make informed decisions, ensuring timely and decisive action. Engage and support your team while focusing on overall team performance in a dynamic environment. Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members. Customer‑focused mindset to support high standards of accountability, facilitating effective communication, and providing support. Comfortable with computer systems. What You Can Expect Supportive career and professional development. An inclusive culture and community‑mindful organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Paid time off (PTO) and wellness and healthcare benefits. Great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Primary Location PH‑Central Luzon‑Pampanga. Seniority Level Not Applicable. Employment Type Full‑time. Job Function Information Technology. Industries IT Services and IT Consulting, Outsourcing and Offshoring Consulting, Telecommunications. About TTEC Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Visit TTEC Benefits for more information. #J-18808-Ljbffr
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