Helpdesk Support Consultant

2 weeks ago

Rizal, Philippines Tahche Outsourcing Services Inc Full time

Overview Our US-based partner company is looking for a Helpdesk Support Consultant to join their growing remote team in the Philippines If you're a hands-on IT professional with strong troubleshooting skills and a passion for helping people solve technical challenges, this role is an excellent opportunity to grow your career in a collaborative and fast-paced environment. About the Role As a Helpdesk Support Consultant, you'll be responsible for providing daily IT support to multiple clients across various industries. You'll troubleshoot issues remotely and, when necessary, provide onsite assistance. This role requires a strong technical foundation, excellent communication skills, and the ability to document work clearly and efficiently. You'll be the go-to person for end-user support, managing tickets, resolving issues, and maintaining client satisfaction through responsive and reliable service. Key Responsibilities Provide remote and onsite IT support for multiple clients across diverse industries. Perform hands-on troubleshooting of desktop, network, and server environments. Support basic configurations for firewalls, switches, and servers. Manage and maintain email services (Microsoft 365 and Google Workspace), including mailbox setup, password resets, and Teams management. Troubleshoot network connectivity issues, wireless setups, and minor internet outages. Set up and troubleshoot VPN clients (SSLVPN, NetExtender, PPTP). Handle desktop application issues and perform basic updates on Windows and Mac OS X systems. Document all procedures performed, time spent, and follow-up actions in coordination with the Service Coordinator. Contribute to the companys knowledge base and help improve internal documentation processes. Qualifications Bachelors degree in Information Technology, Computer Science, or equivalent work experience. 3+ years of experience in IT support, helpdesk, or technical consulting. Strong technical knowledge of:Windows and Mac OS X troubleshooting and updates ConnectWise Command or similar RMM tools Microsoft 365 and Google Workspace administration Networking fundamentals, including wireless connectivity and basic firewall/switch configuration VPN setup and support Desktop applications (Office Suite, browsers, email clients, etc.) Excellent communication and documentation skills. Analytical, proactive, and customer-focused approach to resolving technical issues. Character Traits Hard-working, analytical, and forward-thinking Team player with a can-do attitude Fast-paced learner and adaptable to new technologies Excellent communication skills both written and verbal; resourceful and confident in troubleshooting independently #J-18808-Ljbffr

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