Sr. Fintech App Support Engineer

1 week ago

Mandaluyong, Philippines OpsWerks Full time

About the job Sr. Fintech App Support Engineer role at OpsWerks. Responsibilities Develop operational strategies and act as a subject matter expert on microservices and distributed systems for fintech applications. Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations. Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems. Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability. Create and maintain comprehensive documentation of known issues, workarounds, and resolutions. Conduct knowledge sharing sessions and workshops within the team. Be a member of a 24x7 shifting rotation. About you Bachelor’s degree in any Information Technology or Engineering course. Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements. Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil. At least 5 years experience working with the following: Supporting critical production services, including response to major incidents and outages. Working in large-scale distributed systems as an SRE or DevOps engineer. Logging and monitoring: Splunk, Prometheus, or other APM & observability tools. Version Control: Git. Plus points Operations experience in e-commerce, Payments systems, or financial services. Experience with cloud platforms (e.g. AWS, Azure). Proficient in scripting languages (e.g. Python, Shell). Relevant certifications in any of the key skills. Familiarity with SQL queries for troubleshooting. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at OpsWerks by 2x #J-18808-Ljbffr

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