Sinhala Customer Service Representative

4 weeks ago


Cebu, Philippines Interactech Solutions Inc Full time
Benefits:
✔ Salary: 65,000 php per month
✔ 8-hour daily shift, 2 days off per week
✔ Paid training
✔ Free accommodation and meal
✔ 28 Days Service Incentive Leave
✔ Air-ticket allowance of 40,000 php
✔ Health Insurance up to 510,000 php upon regularization
✔ Working Permits, Working Visa and bank account opening are company expenses
✔ Quarterly Performance Bonus
✔ Free shuttle service
✔ Overtime pay
✔ Company events

Requirements
Must be fluent in Sinhala, plus intermediate or basic English, spoken and written.
Experience in customer service or handling of international clients of at least 6 months.
Must possess a positive attitude and can take constructive criticism, be coachable, and show willingness to learn.
Basic computer operations (MS Office) skills, and a typing speed of 35 WPM or above.
Must be flexible, and willing to work in shifting schedules including the graveyard shift and public holidays.

Key Responsibilities/Duties
Handles customer inquiries through Live Chat, Email, Outbound Calls, and Telegram professionally.
Assesses customer’s issues and takes appropriate actions to ensure that customer's needs are satisfied.
Coordinates with other teams based in different locations that share similar objectives.
Be proactive and take the initiative to explore and learn the products that we offer.
Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
Requests for information at the start and end of the process through Live Chat, outbound calls, emails, and Telegram.
Follow up on unresolved inquiries through emails or phone calls.
Complete logs, records, and daily shift handover reports.
Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.

  • Cebu, Philippines Interactech Solutions Inc Full time

    Benefits: ✔ Salary: 65,000 php per month ✔ 8-hour daily shift, 2 days off per week ✔ Paid training ✔ Free accommodation and meal ✔ 28 Days Service Incentive Leave ✔ Air-ticket allowance of 40,000 php ✔ Health Insurance up to 510,000 php upon regularization ✔ Working Permits, Working Visa and bank account opening are company expenses ✔...


  • Cebu, Philippines Interactech Solutions Inc Full time

    Benefits: ✔ Salary: 65,000 php per month ✔ 8-hour daily shift, 2 days off per week ✔ Paid training ✔ Free accommodation and meal ✔ 28 Days Service Incentive Leave ✔ Air-ticket allowance of 40,000 php ✔ Health Insurance up to 510,000 php upon regularization ✔ Working Permits, Working Visa and bank account opening are company expenses ✔...


  • Cebu City, Philippines Interactech Solutions Inc Full time

    Benefits:✔ Salary: 65,000 php per month✔ 8-hour daily shift, 2 days off per week✔ Paid training✔ Free accommodation and meal✔ 28 Days Service Incentive Leave✔ Air-ticket allowance of 40,000 php✔ Health Insurance up to 510,000 php upon regularization✔ Working Permits, Working Visa and bank account opening are company expenses✔ Quarterly...


  • Cebu City, Philippines Interactech Solutions Inc Full time

    Benefits:✔ Salary: 65,000 php per month✔ 8-hour daily shift, 2 days off per week✔ Paid training✔ Free accommodation and meal✔ 28 Days Service Incentive Leave✔ Air-ticket allowance of 40,000 php✔ Health Insurance up to 510,000 php upon regularization✔ Working Permits, Working Visa and bank account opening are company expenses✔ Quarterly...


  • cebu, Philippines Neksjob Full time

    HIRING!Customer Service Representative Location: CDO Accounts: Telecommunication (WOS) Retail (WOS) Retail (WAH) Hotel and Services Educational (WOS) Job Description: As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your role...


  • cebu, Philippines Neksjob Full time

    HIRING!Customer Service Representative Location: CDO Accounts: Telecommunication (WOS) Retail (WOS) Retail (WAH) Hotel and Services Educational (WOS) Job Description: As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your role...


  • cebu, Philippines Neksjob Full time

    HIRINGCustomer Service RepresentativeLocation:CDOAccounts:Telecommunication (WOS)Retail (WOS)Retail (WAH)Hotel and ServicesEducational (WOS)Job Description:As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your role involves...


  • Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Customer Service Representative (Onsite/Nightshift)Join us great oppurtunity awaits you in our Customer Service Representative (CSR)Qualifications• Applicant must be at least 18 years old•Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)•Above Average English communication skills•Good computer...


  • cebu, Philippines Neksjob Full time

    We are looking for Customer Service Representatives! Minimum Qualifications: ✓ At least High School Graduate (Old Curriculum) ✓ We accept Non-BPO / No BPO experience with excellent communication skills. ✓ Fresh Graduates are accepted here. ✓ With BPO experience is an advantage. Job Responsibilities: Maintaining a...


  • Cebu City, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...


  • Cebu City, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...


  • Cebu, Philippines NeksJob Philippines Full time

    HIRING ‼️ CUSTOMER SERVICE REPRESENTATIVE Location: Cebu We are seeking a dedicated Customer Service Representative for our Travel Account, responsible for providing exceptional assistance and support to customers navigating travel-related inquiries, bookings, and issues. The ideal candidate will possess excellent communication skills, a passion for...


  • Cebu, Philippines NeksJob Philippines Full time

    HIRING ‼️ CUSTOMER SERVICE REPRESENTATIVE Location: Cebu We are seeking a dedicated Customer Service Representative for our Travel Account, responsible for providing exceptional assistance and support to customers navigating travel-related inquiries, bookings, and issues. The ideal candidate will possess excellent communication skills, a passion for...


  • Cebu City, Philippines Purple Cow Full time

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met...


  • Cebu City, Philippines Purple Cow Full time

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met...


  • Cebu, Philippines TORCH Solutions Full time

    We are hiring! Customer Service Representative! LOCATION: Cebu City Qualifications: • Senior high graduate and college graduate are welcome to apply • Must have good English communication skills • With or Without Experience • Willing to process their application ASAP • Can start immediately Benefits: • Paid Training • Earn a competitive...


  • Cebu City, Philippines Quess Philippines Corp. Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


  • Cebu City, Philippines Quess Philippines Corp. Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


  • Cebu City, Philippines Quess Philippines Corp. Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


  • Cebu City, Philippines Purple Cow Full time

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met...