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Sinhala Customer Service Representative

4 months ago

Cebu City, Philippines Interactech Solutions Inc Full time

Benefits:✔ Salary: 65,000 php per month✔ 8-hour daily shift, 2 days off per week✔ Paid training✔ Free accommodation and meal✔ 28 Days Service Incentive Leave✔ Air-ticket allowance of 40,000 php✔ Health Insurance up to 510,000 php upon regularization✔ Working Permits, Working Visa and bank account opening are company expenses✔ Quarterly Performance Bonus✔ Free shuttle service✔ Overtime pay✔ Company eventsRequirementsMust be fluent in Sinhala, plus intermediate or basic English, spoken and written.Experience in customer service or handling of international clients of at least 6 months.Must possess a positive attitude and can take constructive criticism, be coachable, and show willingness to learn.Basic computer operations (MS Office) skills, and a typing speed of 35 WPM or above.Must be flexible, and willing to work in shifting schedules including the graveyard shift and public holidays.Key Responsibilities/DutiesHandles customer inquiries through Live Chat, Email, Outbound Calls, and Telegram professionally.Assesses customer’s issues and takes appropriate actions to ensure that customer's needs are satisfied.Coordinates with other teams based in different locations that share similar objectives.Be proactive and take the initiative to explore and learn the products that we offer.Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.Requests for information at the start and end of the process through Live Chat, outbound calls, emails, and Telegram.Follow up on unresolved inquiries through emails or phone calls.Complete logs, records, and daily shift handover reports.Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.