Senior Help Desk Administrator

About Us At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world. Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners. Position Overview The Senior Help Desk Administrator ensures the smooth operation of IT support services across the organization. This role involves resolving complex technical issues, mentoring junior staff, and maintaining high standards of customer service and operational efficiency. The administrator will work within a diverse and modern IT environment, leveraging a wide range of platforms and vendor solutions. Key Responsibilities Provide Tier 2/3 support for hardware, software, and network issues across Windows, macOS, and Linux environments. Manage and resolve escalated help desk tickets from Fixify, the organization’s AI-powered help desk platform. Administer user accounts and group policies via Active Directory and Microsoft Entra ID (formerly Azure AD). Support collaboration platforms including Microsoft 365, Teams, SharePoint, OneDrive, and Zoom. Maintain secure remote access using Netwrix Secure Remote Access and enforce Zero Trust principles for privileged users. Monitor and report on system performance using integrated tools such as Netwrix Access Analyzer and Threat Manager. Coordinate with vendors for hardware procurement, software licensing, and optimization initiatives. Participate in IT project planning and playbook creation automation efforts, ensuring documentation is centralized. Collaborate with internal teams and external partners to support identity governance, compliance, and integration with IAM and SIEM tools. Qualifications Bachelor’s degree in Information Technology or related field. 5+ years of experience in IT support or help desk roles. Strong knowledge of Windows, macOS, and Linux systems. Experience with Active Directory, Microsoft Entra ID, and cloud platforms (Azure, AWS). Familiarity with ITSM tools and SIEM platforms Excellent troubleshooting, documentation, and communication skills. Preferred Certifications CompTIA A+, Network+, Security+ ITIL Foundation Microsoft Certified: Azure Administrator Associate Soft Skills Strong customer service orientation Leadership and mentoring capabilities Analytical thinking and problem-solving Ability to work independently and collaboratively Our Values At Netwrix, our values guide every action: Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission. Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally. Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing. Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions. Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches. Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on. eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions. Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact. Why You’ll Love Working at Netwrix Competitive Health Benefits Continuous Learning and Development Opportunities Team-Oriented, Collaborative, and Innovative Work Environment Regular Company Town Halls to Keep You Informed Opportunities for Career Growth and Advancement We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission. Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Please let us know if you require any accommodation. #J-18808-Ljbffr