IT Account Manager

Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

• 5 years working as an Account manager in an MSP environment
• Appreciation of Manages Services and Licensing pricing models
• Demonstrable experience in creating proposals and quotes.

Nice to Have:

• Experience in retail, financial, healthcare and tourism markets.
• Familiarity of cloud technologies, such as Infrastructure as a Service (IaaS), Platform as a
  Service (PaaS), and Software as a Service (SaaS).
• Familiarity with public cloud platforms (e.g., AWS, Azure) and cloud MSP offerings.
• Strong understanding of licensing and product warranties

What will you do?

The primary responsibility of the Account Manager is to strengthen relationships and expand the footprint of existing accounts. This involves identifying and positioning growth opportunities, creating strategies for ongoing account growth, building key relationships with customers, and developing proposals to address their business needs. The Account Manager is also responsible for creating account forecasts, managing customer contract renewals, and ensuring customer satisfaction and retention.

• Maintaining positive customer satisfaction through regular communication, feedback
  and customer advocacy.
• Proactively establish and maintain effective customer relationships and continually look
  for ways to add value and service expansion.
• Manage customer expectations in line with Company policy.
• Drive and lead customer interaction to build a trusted relationship
• Proactively initiate and maintain regular communication with a preference for video
  conference meetings, phone calls and emails where needed with customers to build
  strong relationships and address their needs.
• Understanding the technology needs and requirements of the customer, in order to
  achieve their business objectives.
• Facilitate and lead Monthly Governance Meetings for each customer aligning with the
  customers technology needs and requirements.
  Growing Existing Customer Accounts
• Identify opportunities for growth and expansion of services within each customer.
• Leverage internal team members appropriately, coordinating with colleagues when
  specialist input or escalation is required.
• Work collaboratively with the Services Manager to Identifying technology needs and
  presenting practical solutions to support customer outcomes.
  Account Administration
• Maintain the integrity of the CRM system through accurate and timely data entry, as well
  as monitoring and updating records as required.
• Support the sales process by handling administrative tasks related to customer
  accounts and opportunities.
• Prepare, review, and ensure accuracy of sales documentation, including proposals,
  contracts, and addendums, for management approval.
• Manage and execute the sales renewal process, ensuring timely and accurate
  renewals for customer accounts.
• Accurately price products and services for customers, demonstrating a clear
  understanding of pricing structures and approval workflows.
• Compile cross departmental data for each customer, to create Monthly Governance
  Reports.
• Actively promote a culture that focuses on quality output and service.
• Continually review work practices and recommend ways in which practices, systems
  and/or processes can be improved
  

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a growing, innovative and client focused Cloud Managed Service Provider ('MSP') specialising in cloud infrastructure solutions, which has been operating successfully in Australia and NZ for more than 15 years. The client's key value proposition is that it provides a 'holistic' service offering by building, automating, managing and securing the cloud infrastructure of its clients across a range of industries - including retail, government, tourism, ISV, financial services and digital marketing

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.