
Operations Manager
23 hours ago
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Unlocking digital performance. Delivering measurable results. Job Description Operations Manager for Sales in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Improve the company: Make recommendations to enhance processes and boost ease and efficiency. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge. Qualifications A Bachelor’s Degree is preferred but not required. Three years of operations and management experience; Process transformation experience required. Inbound contact center experience with Sales as primary KPI and productivity (On any model such as Service level, SIR, Volume focused, Line Adherence, FTE). Experience in managing people – should not be only cross-functional experience. People management + Sales expertise would be ideal. Have managed a minimum of 150 FTEs. Performance management – ability to derive actions if a KPI is failing (Preferably if the person can talk through a real scenario from their existing role). Analytical ability to read and understand data trends, especially the logic behind call center metrics. Experience in creating/understanding various incentive models, and spiffs run in prior roles. Experience in mentoring supervisors and coaches. Good understanding of people metrics and ability to discuss past experiences with these. Experience in client-facing operations. Preferred, not required – Experience in managing retention and sales programs. Preferred, not required – Experience managing global customers – US. #J-18808-Ljbffr
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Security Operations Center Analyst
3 weeks ago
, , Philippines Executive Operations, LLC Full timeOverview We are seeking a proactive and detail-oriented Security Operations Center (SOC) Analyst Level 1 to join our team at EXOP. In this entry-level role, you will monitor and respond to security alerts, help mitigate security incidents and support the overall security posture of the organization. As a SOC Analyst Level 1, you will work closely with senior...
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Distributor Manager
3 weeks ago
, CENTRAL VISAYAS, Philippines Valvoline Global Operations Full timeOverview Valvoline Global Operations is part of a global automotive and industrial solutions company with a heritage as The Original Motor Oil. As an affiliate of Aramco, we pursue innovation and sustainable solutions for a better future. Our culture celebrates creativity, innovation, and excellence, with corporate values of Care, Integrity, Passion, Unity,...
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Store Manager
3 weeks ago
, Pampanga, Philippines HR Manager Account ( The Generics Pharmacy ) Full timeResponsibilities Oversee daily store operations and staff management Ensure exceptional customer service and satisfaction Monitor inventory levels and manage stock replenishment Develop and implement sales strategies to meet targets Conduct performance reviews and staff training Maintain store visual standards and organization Handle budgeting and financial...
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Analyst - Accounts Payable (Japanese Speaker)
3 weeks ago
, , Philippines Shell Business Operations Full timeWhere you fit in This post will be responsible for supporting the Team Manager in delivering value to Shell through operating and innovating world-class Accounts Payable RTP process. This position requires working closely with various stakeholders across different levels in CP, Businesses and Finance What’s the role Your primary accountabilities will...
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Store Manager
3 weeks ago
, Bulacan, Philippines HR Manager Account ( The Generics Pharmacy ) Full timeResponsibilities Oversee daily store operations and staff management Ensure exceptional customer service and satisfaction Monitor inventory levels and manage stock replenishment Develop and implement sales strategies to meet targets Conduct performance reviews and staff training Maintain store visual standards and organization Handle budgeting and financial...
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Analyst - Payroll Accounting
1 week ago
, , Philippines Shell Business Operations Full timeWhat’s the role As Payroll Accounting Analyst, you will have a thorough understanding of the End-to-End Shell Pay People Process, using the HR and Financial Systems that are fundamental to ensure accounting is correct and controls are operated effectively. This role will also ensure compliance to Data Privacy as PA deals with Employee Confidential...
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Controls Assurance Specialist
1 week ago
, , Philippines Shell Business Operations Full timeOverview Make a real impact in Shell’s financial control landscape by supporting driving SOX testing for Group Reporting and complex accounting areas. Join a team where your expertise drives assurance and quality across global processes. Responsibilities Support the CTE Manager in ensuring Group Reporting financial controls are tested for design and...
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Financial Analyst
3 weeks ago
, , Philippines Executive Operations, LLC Full timeOverview We are seeking a highly motivated and detail-oriented Financial Analyst to join our finance team at Executive Operations. The ideal candidate will have a strong understanding of accounting principles and financial processes, with experience in accounts payable, accounts receivable, budgeting, and general financial analysis. As a Finance Analyst, you...
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Project Analyst
2 weeks ago
, , Philippines Shell Business Operations Full timeJob Description: Are you looking for an opportunity to develop your understanding on changes and updates in accounting standards & group policies (Group Financial Reporting Manual), and its impact on group, internal & statutory financial reporting and closing activities? If you are driven by passion to enhance business knowledge and keep updated on business...
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Financial Accounting and Control
3 weeks ago
, , Philippines Shell Business Operations Full timeOverview Are you looking for an opportunity to develop your understanding on changes and updates in accounting standards & group policies (Group Financial Reporting Manual) as it relates to varying business activities, and its impact on group & statutory financial reporting and closing activities? If you are driven by passion to enhance business knowledge...