Field Service Technician

7 days ago

Metro Manila Philippines Q2 HR Solutions Full time

The Field Service Technician is responsible for ensuring the proper installation, troubleshooting, and maintenance of espresso machines, grinders, and brewers for our clients. This role plays a key part in delivering excellent aftersales support, ensuring customer satisfaction, and keeping equipment in peak working condition. Key Responsibilities: Perform on-site troubleshooting, diagnosis, and repairs of espresso machines, grinders, and brewers Conduct site visits to confirm technical requirements prior to installation Install and calibrate coffee equipment at customer sites Conduct bench testing of new machines before release to clients Perform in-house repairs of coffee accessories and equipment Carry out preventive maintenance visits for customer equipment Complete accurate and timely service reports for each job order Assist with the delivery, loading, and unloading of equipment as needed Support logistics and technical setup during external events and coffee carts Participate in out-of-town service trips as scheduled Follow safety, cleanliness, and proper tool-handling standards at all times Escalate recurring or complex technical issues to the Technical Aftersales Manager for resolution Other Tasks: Performs any other duties and responsibilities as requested by the Management. Covered Shift: Performs tasks, duties and responsibilities and covered shifts of colleagues in their absence. Key Result Areas: Managerial Leadership Skills LMA Management Inventory Management Planning, Execution and Monitoring Job Specification/s: Vocational/technical course graduate or relevant certification preferred Background in electrical, mechanical, or kitchen equipment servicing is an advantage Knowledge of electrical appliances and/or food & beverage equipment a plus Strong troubleshooting and problem-solving skills Valid driver’s license (preferred but not required) Working Conditions: Willing to work on weekends, holidays, shifting schedules (morning and night shifts) Field-based work with frequent travel to client sites and occasional out-of-town assignments Requires physical work (lifting, moving, and setting up equipment) Seniority level Entry level Employment type Full-time Job function Field Service Technician #J-18808-Ljbffr

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