Financial Planning and Analysis Manager

3 weeks ago

Taguig, Philippines Everise Full time

Everise Taguig, National Capital Region, Philippines

Financial Planning and Analysis Manager

Everise Taguig, National Capital Region, Philippines

Principle Accountabilities (Key Result Areas)
  • Lead the budgeting, forecasting, and long-term planning processes for Contact Center / BPO operations.
  • Develop and maintain financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.
  • Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership.
  • Partner with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.
Operational & Business Support
  • Collaborate with Workforce Management to optimize labor costs and ensure staffing efficiency.
  • Evaluate cost structures, pricing strategies, and client profitability to support decision-making.
  • Track and analyze key performance indicators (KPIs), including revenue per FTE, cost per call, and utilization rates.
  • Support pricing and contract negotiations by modeling different scenarios and assessing financial impact.
Reporting & Insights
  • Prepare financial reports and dashboards for senior leadership, providing insights into trends, risks, and opportunities.
  • Automate and improve financial reporting processes for increased efficiency and accuracy.
  • Conduct ad hoc financial analysis to support strategic initiatives, cost-saving efforts, and business expansion plans.
Knowledge
  • 5+ years of WFM / FP&A experience, preferably in a Contact Center, BPO, or service-oriented business.
  • Strong proficiency in financial modeling, forecasting, and scenario analysis.
  • Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.
  • Experience working with Workforce Management teams and understanding of labor planning.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Finance
Industries
  • Outsourcing and Offshoring Consulting

We’re not including any site-specific boilerplate or referral prompts. This description preserves the job’s responsibilities and qualifications while removing unrelated sections.

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