Level 2 Helpdesk Engineer

2 weeks ago

Dasmariñas, Philippines Private Advertiser Full time

Job Summary Join a supportive and progressive Managed Services team providing IT support to business and education clients. This is a fully remote, hands‑on Level 2 role focused on delivering excellent customer service, resolving technical issues, and ensuring smooth client onboarding and service transitions. About the Company You’ll be part of a UK‑based Managed Service Provider with a growing client base across schools, academies, and businesses. The company prides itself on being open, approachable, and people‑focused—encouraging professional development through mentorship, on‑the‑job training, and continuous learning opportunities. The culture values teamwork, communication, and a genuine commitment to helping clients succeed through great IT support. Role Overview As a Level 2 Helpdesk Engineer, you will play a key role in providing second‑line technical support to clients, working through an established and well‑supported helpdesk system. You will collaborate closely with colleagues to troubleshoot and resolve complex issues, lead client onboarding activities, and help deliver seamless transitions for new customers. This role requires strong hands‑on technical experience, excellent communication, and the ability to work effectively and autonomously in a remote environment. Key Responsibilities Provide second‑line technical support to clients across multiple platforms including Windows, macOS, iOS, and Android. Communicate effectively with clients via telephone, email, and video meetings to resolve incidents and provide updates. Assist in the onboarding of new business and education clients, including technical setup, service integration, and transition support. Implement IT products and managed services into client environments and ensure smooth delivery. Maintain clear and consistent documentation of tickets, onboarding progress, and system configurations. Support helpdesk operations, including triage, workload management, and occasional coordination of team activities. Collaborate with colleagues to continuously improve service processes, knowledge sharing, and user experience. Participate in regular training and development to expand technical and customer service capabilities. Essential Skills and Experience Minimum of 5 years’ IT support experience , including at least2 years in a Managed Service Provider (MSP) or similar environment . Proven experience providingLevel 2 technical support across operating systems and cloud environments. Strong communication and interpersonal skills, with the ability to explain complex issues clearly and professionally. Experience withMSP tools , ticketing systems, and remote monitoring platforms. Ability to work independently and manage multiple priorities in a fully remote setup. Preferred Skills and Experience Experience in client onboarding or training users on new systems. Familiarity withMicrosoft 365 ,Azure AD , and related service environments. Experience supportingeducation sector clients (schools or academies). A collaborative and proactive approach to teamwork and service improvement. Industry‑recognised certifications such asCompTIA A+ / Network+ / Microsoft 365 Certified: Modern Desktop Administrator . #J-18808-Ljbffr

  • Electrical Maintenance Engineer

    4 days ago

    Dasmariñas, Calabarzon, Philippines Premier Creative Packaging Inc. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Education: Bachelor's degree in Electrical Engineering.License: Must be a Registered Electrical Engineer (REE) in the Philippines.Experience: Minimum of 2-5 years of progressive experience as a Maintenance Engineer, preferably with a focus on electrical systems in a manufacturing, industrial, or facility management environment. Experience with...

  • Linux Cryptography and Security Engineer

    3 weeks ago

    Dasmariñas, Philippines Canonical Full time

    Linux Cryptography and Security Engineer Join to apply for the Linux Cryptography and Security Engineer role at Canonical Linux Cryptography and Security Engineer 3 days ago Be among the first 25 applicants Join to apply for the Linux Cryptography and Security Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. This is a...

  • Remote - Senior DevOps Engineer

    3 weeks ago

    Dasmariñas, Philippines MatchMove Full time

    Join to apply for the Remote - Senior DevOps Engineer role at MatchMove 2 months ago Be among the first 25 applicants Join to apply for the Remote - Senior DevOps Engineer role at MatchMove About Us:MatchMove is a leading embedded finance platform that empowers businesses to embed financial services into their applications. We provide innovative solutions...

  • Sales Engineer

    4 days ago

    Dasmariñas, Calabarzon, Philippines Krah Pipes Manila Inc. Full time ₱800,000 - ₱1,200,000 per year

    The Sales Engineer is responsible for providing technical expertise and support to sales teams, assisting customers in selecting appropriate products and services and addressing technical questions.Key Responsibilities:Conducts technical assessments and product demonstrations.Provides technical advice and support to customers.Collaborates with sales teams to...

  • DevOps Engineer

    2 weeks ago

    Dasmariñas, Philippines The Resume Database Full time

    Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Role Our client is looking for DevOps Engineers at both junior and senior levels to join our...

  • Project Engineer

    4 days ago

    Dasmariñas, Calabarzon, Philippines Krah Pipes Manila Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Project Engineer is responsible for overseeing the engineering aspects of the project, ensuring that all technical requirements are met efficiently.Key Responsibilities:Prepare work schedules based on the General Contractor's schedule.Implement Environmental, Health, and Safety (EHS) requirements and maintain Zero Lost Time Accidents...

  • Project Engineer

    4 days ago

    Dasmariñas, Calabarzon, Philippines KRAH PIPES MANILA INC Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:The Project Engineer is responsible for overseeing the engineering aspects of the project, ensuring that all technical requirements are met efficiently. They work closely with project managers to establish project timelines and budgets while coordinating with other project participants and providing technical guidance. Ensuring compliance with...

  • Automation Support Engineer

    4 weeks ago

    Dasmariñas, Philippines magentIQ Full time

    Join to apply for the Automation Support Engineer (Low-Code Platform | Remote | Philippines) role at magentIQ Get AI-powered advice on this job and more exclusive features. Role Summary As an Automation Support Engineer , you will be responsible for building, maintaining, and supporting automation workflows within our client’s low‑code platform ....

  • Project Engineer

    4 days ago

    Dasmariñas, Calabarzon, Philippines Akhi Builders Corporation Full time

    Qualifications:Bachelor's Degree in Civil Engineering with professional LicenseAtleast 1-2 years of experienceProficiency in Project Management Software and tools.Ability to manage multiple projects simultaneously and meet deadlinesAttention to detail and strong problem solving abilities.Knowledgeable of industry standards, regulations and best...

  • Senior Backend Engineer

    3 weeks ago

    Dasmariñas, Philippines 100x Full time

    3 days ago Be among the first 25 applicants About The ClientWe are on a mission to build lasting, meaningful communities online. We aim to help our independent communities thrive; supporting their leaders with the tools, playbooks, and operational support needed to grow sustainably. Our work helps members advance their careers, connect deeply, and build...