Operations Analyst I

As a member of the Home Lending Middle‑Office Operations team, you will play a crucial role in supporting the daily, weekly, monthly and quarterly reporting functions for Capital Markets Mortgage rights (MSR) and Portfolio Management businesses. Other business supported include: MSR product control, MSR Desktop technology, Secondary Market, Pricing, Chief Investment‑office (CIO), Market Risk, Commercial Bank, Mortgage Bank Accounting groups. The candidate must have the ability to partner with business stakeholders, understand their needs and assist in automating the data gathering and generation of operational reports across the line of business or functional area supported. Must have a commitment to producing high quality results. Job Responsibilities Perform daily support functions to include data input, validation, reconciliation, export of loan data files, valuations for various portfolios and risk sensitivity scenario runs for business end‑users Perform monthly User Acceptance Testing for MSR valuation model updates, business user tools, product and system enhancements Identify opportunities to improve efficiencies, effectiveness, or timelines through automation, simplification, collaboration Maintain system variables in accordance with business requirements Work collaboratively with both internal team members and related business partners Maintain procedures, guidelines and controls to ensure integrity of financial information Troubleshoot and perform root cause analysis to drive positive results Manage and deploy intelligent systems or solutions for operational workflows Required Qualifications, Capabilities and Skills College degree in Finance or Business Administration Proficiency in business applications. Office Professional Suite (Excel with Visual Basic, Project, Visio, Access and PowerPoint) Strong root cause analysis and troubleshoot skills Experience in managing and deploying intelligent systems or solutions Proficient in project management for intelligent solutions 2+ years of experience with data extraction and visualization tools (e.g. SQL, SAS, Tableau, Alteryx) Excellent oral and written communication skills Strong understanding of Mortgage Banking concepts Adherence to business and industry practices Experience in business operations and procedures Flexibility and adaptability to changing demands and tight timelines Preferred Qualifications, Capabilities and Skills Familiarity with loan servicing, pricing, bulk sales, trading and securitizations Experience with automation and process optimization in financial operations Advanced skills in data visualization and reporting tools Background in collaborating with cross‑functional teams About us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we’re a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey. #J-18808-Ljbffr