DCS Technical Support Engineer

Overview

Emerson Mandaluyong, National Capital Region, Philippines

Join Emerson as a DCS Technical Support Engineer. Based in Mandaluyong, Philippines, you will work with the global Emerson Systems and Software organization to deliver expert technical support and services to our installed base worldwide.

Responsibilities

• Improving the capabilities and abilities of the technical support team in supporting applications within Emerson’s portfolio of products and solutions, including Batch, Software Applications, and Human-Machine Interface (HMI).
• Providing technical support, consultation, and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution, and PlantWeb installations for end-user customers and engineering organizations worldwide. Own all received customer problems, provide timely updates, and set appropriate priority.
• Identifying workarounds, reducing product problem resolution time, and supporting the development of training and fixing resources (procedures, diagnostics, and documentation).
• Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at local and global levels.

Who You Are

You gain insight into customer needs and readily take action on challenges. You have a track record of exceeding goals successfully.

Requirements

• BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees
• Minimum of two (2) years experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
• Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support
• Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC-based HMI, Advanced Controls, Fieldbus, or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.
• Ability to fix systems and present clear and concise information to the team, internal customers, and external customers
• Strong initiative and ability to work in a self-directed environment
• Flexibility to work on a shift schedule
• Keen to travel and be assigned short- and long-term (3 months to a year) domestic or international assignments
• Fresh graduates with outstanding academic achievements will be considered.
• An Engineer supporting Communications/Infrastructure should have strong IT skills and knowledge, with experience in design, implementation, or service/support in areas such as networking and security fundamentals; virtualization (Microsoft Hyper-V, VMware vSphere); Ethernet/TCP-IP; Windows OS.

Preferred Qualifications that Set You Apart

• Knowledge or experience in programming or scripting languages (e.g., SQL, Visual Basic, C#, PowerShell, .NET)
• Excellent spoken and written English; knowledge of another language (e.g., Spanish) is a plus
• Cybersecurity solutions or cybersecurity standards and best practices; industry certifications such as CISSP, CCNA, CISM, GSEC, ICS-CERT are a plus

Culture & Benefits

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive through mentorship, training, or leadership opportunities.

We recognize the importance of employee wellbeing. We offer competitive benefits plans, medical insurance options, Employee Assistance Program, employee resource groups, recognition programs, and more. Our culture includes flexible time off plans, including paid parental leave, vacation, and holiday leave.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Automation Machinery Manufacturing

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