Account Management Specialist

Location Manila, PH Job Type Full-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.Are you a results-driven professional with a passion for client success and strategic growth? Join our team as an Account Management Specialist , where you'll manage a portfolio of long-term clients, identify new revenue opportunities, and deliver top-tier service that keeps customers coming back.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Strategize & Execute: Develop and implement account growth plans to meet and exceed sales targets. Client Relationship Management: Build, nurture, and maintain strong relationships with key stakeholders. Upsell & Cross-Sell: Expand product and service offerings within existing accounts. Customer Success: Address client concerns promptly and professionally to ensure satisfaction. Performance Tracking: Monitor account metrics and report on sales performance. Team Collaboration: Contribute to company-wide initiatives and support cross-functional goals. Adapt & Excel: Take on additional responsibilities that support the success of the role and the team. Candidate Qualifications 2+ years of experience in account management, B2B sales, or customer success. Proven success in physical product sales and account growth. A strong history of building and maintaining long-term client relationships. Excellent communication and interpersonal skills. Ability to manage multiple accounts and projects simultaneously. Strong problem-solving, organizational, and time management abilities. A collaborative mindset with the ability to work independently and in teams. A commitment to exceptional customer service. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy HMO coverage plus a dependent; dental coverage; free meal during training; career growth and learning; allowances for rice, clothing, laundry and meals; performance and loyalty bonuses; frequent disinfection and fogging of workplace; opportunities for growth and promotion; employee shuttle services; company retreats and off-site events; and more in-office rewards, raffles, recognition gifts, and treats.If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services. MCI’s subsidiaries operate in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines, with a workforce of over 10,000 talented individuals serving 150+ diverse North American client partners across MCI brands. Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. #J-18808-Ljbffr