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Information Technology Support Analyst
4 weeks ago
IGT Solutions Muntinlupa City, National Capital Region, Philippines
Location: Alabang, Muntinlupa City Philippines
Work from office
Responsibilities- 1+ years of IT experience with Help Desk Support.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries/tickets on time either in person or over the phone or via tickets.
- Maintain the daily performance of computer systems.
- Respond to email messages for users seeking help.
- Ask questions to determine the nature of the problem.
- Walk the customer through the problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Qualifications- 1+ years of IT experience with Help Desk Support.
- Entry level
- Contract
- Information Technology and Customer Service
- Telephone Call Centers
