Information Technology Support Analyst

1 week ago

Muntinlupa, Philippines IGT Solutions Full time

IGT Solutions Muntinlupa City, National Capital Region, Philippines

Location: Alabang, Muntinlupa City Philippines

Work from office

Responsibilities
  • 1+ years of IT experience with Help Desk Support.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries/tickets on time either in person or over the phone or via tickets.
  • Maintain the daily performance of computer systems.
  • Respond to email messages for users seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk the customer through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.
Equal Employment Opportunity

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Qualifications
  • 1+ years of IT experience with Help Desk Support.
Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Information Technology and Customer Service
Industries
  • Telephone Call Centers
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