Cloud Site Reliability Engineer

2 days ago

Bonifacio, Philippines Tyler Technologies Full time

Responsibilities

  • Implement tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.
  • Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.
  • Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost effective.
  • Apply software engineering best practices to comprehensively address and resolve problems.
  • Collaborate with product support teams to drive efficiency and enhance customer experience through self-service tools and automation.
  • Ensure timely response to incidents and support requests, collaborating effectively on solutions.
  • Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
  • Lead and participate in incident retrospectives to enhance future response efforts.
  • Participate in on-call rotations, providing critical support as needed.
Qualifications
  • 3+ years of a successful software engineering or technical operations career within reputable technology firms, particularly with large-scale cloud applications.
  • Expertise in Site Reliability Engineering concepts and practices, including the use of observability platforms and monitoring tools, such as Datadog.
  • Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
  • Proficiency in infrastructure as code technologies, such as Terraform.
  • Strong software engineering skills in languages like Python, JavaScript, or Go.
  • Familiarity with DevOps and CI/CD methodologies.
  • Bachelor’s degree in Computer Science or related field.

In addition to the required technical skills and qualifications, our ideal candidate will:

  • Be a collaborative and versatile team player, effective across various functions.
  • Demonstrate independence and accountability with a proactive approach to ownership.
  • Have a strong desire to contribute and thrive in a cohesive technology team environment.
  • Have practical knowledge of Tyler Tech's primary tech stack: AWS, Kubernetes, Argo CD, RDS for Postgres and Microsoft SQL, Terraform, C#/.NET Core, GitHub Actions, Docker, Datadog, PagerDuty.
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