
WFM Reporting Analyst
1 week ago
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Workforce Reporting Analyst
5 days ago
Quezon City, Philippines Risewave Consulting Inc. Full timeResponsibilities Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...
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Reporting Analyst
1 week ago
Quezon City, Philippines WNS Full timeOverview Reporting Analyst at WNS in Quezon City, National Capital Region, Philippines. Qualifications Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions...
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WFM Data/Reports Analyst
3 weeks ago
Davao City, Davao, Philippines OP360 (OfficePartners360) Full timeJob Summary:The Reports Analyst plays a critical role in transforming data into actionable insights to support performance monitoring and decision-making. This role is responsible for designing and maintaining scorecard dashboards, consolidating reports from multiple data sources, and performing deep-dive analyses to identify trends, variances, and...
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WFM Analyst
3 weeks ago
Makati City, National Capital Region, Philippines TransPerfect Full timeTransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.As a WFM Analyst you will use analysis, time management, and problem-solving skills to manage real time volume....
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Workforce Reporting Analyst
7 days ago
Quezon City Central Post Office, Philippines Comrise Full time ₱1,800,000 - ₱2,400,000 per yearKey ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Qualifications2–3 years of experience in a Customer Service environment, specifically in Workforce Management.Strong background in Real-Time Analysis and Reporting.Proficient in MS Office (Excel – Power Query, Power Pivot, Data...
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Senior Reporting Analyst
3 days ago
Quezon City Central Post Office P, Philippines Stark Asia Solutions, Inc Full time ₱1,620,000 - ₱2,160,000 per yearJob details:Must be willing to work onsite in Eastwood2-3 years' experience in a Customer Service environment in WFMAmenable to work onsite, weekend rest dayAmenable to work nightshiftExperience in Real-time Analyst and Reporting tasksProficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data Modeling) and...
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Workforce Reporting Analyst
3 days ago
Quezon City Central Post Office P, Philippines Stark Asia Solutions, Inc Full time ₱420,000 - ₱540,000 per yearJob QualificationMust be willing to work onsite in Eastwood2-3 years' experience in a Customer Service environment in WFMAmenable to work onsite, weekend rest dayAmenable to work nightshiftExperience in Real-time Analyst and Reporting tasksProficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data Modeling) and...
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WFM Resource Planning Analyst
2 weeks ago
Iloilo City, Western Visayas, Philippines The Results Companies Full timeWFM Resource Planning AnalystThe WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dissatisfaction.We expect greater...
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WFM Scheduling Analyst I
2 weeks ago
Baguio City, Cordillera, Philippines Teleperformance Full time $104,000 - $130,878 per yearAbout the roleWe have an exciting full-time opportunity for a WFM Scheduling Analyst to join our dynamic team at Teleperformance in Baguio City. As a WFM Scheduling Analyst, you will play a crucial role in ensuring efficient staffing and scheduling within our fast-paced call center environment. This is a fantastic chance to leverage your analytical skills...
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Workforce Reporting Analyst
1 week ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearKey ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Track and escalate system issues that may impact service levels.Monitor and resolve issues affecting SLAs, taking appropriate mitigation steps.Perform oversight responsibilities to ensure SLA compliance.Evaluate events impacting...