Lead Real Time Analyst
2 weeks ago
Overview Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. We call it One Sutherland. Responsibilities Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants Helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery Coordinates offline activities Partners with Ops MOD and keeps them informed through call-outs on consultant level deviations and KPIs Ensures EOD performance analysis reports are prepared accurately and submitted Qualifications 2+ years BPO experience More than 1 year experience as a Workforce Real Time Analyst preferred Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Real Time Analyst
3 weeks ago
Mandaluyong, Philippines Remitly Full timeRemitly Mandaluyong, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Real Time Analyst role at Remitly The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring correct assignment of agents as compared to...
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Real Time Analyst
3 weeks ago
Mandaluyong, Philippines Remitly, Inc. Full timeJob Description The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities Real-time monitoring of all...
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Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱80,000 - ₱120,000 per yearJob DescriptionTheReal-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties and Responsibilities:Real-time monitoring of all queues,...
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Lead Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per yearCompany Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Lead Real Time Analyst
2 weeks ago
Mandaluyong, Philippines Sutherland Global Full timeCompany Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Lead - Real Time Analyst
2 weeks ago
Mandaluyong, Philippines Sutherland Global Full timeCompany Description: As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and...
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Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per yearMain Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...
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Lead - Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱250,000 - ₱500,000 per yearCompany Description As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and...
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URGENT HIRING: Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearSutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...
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Real Time Analyst | Local Account
1 week ago
Mandaluyong, Philippines Support Services Group Full timeMain Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct...
