Customer Success Manager
4 weeks ago
Join to apply for the Customer Success Manager role at Financial Times About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Our Commitment To Diversity And Inclusion In The Workplace At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. About The Role The Customer Success Manager will be responsible for driving engagement of FT digital group subscriptions amongst customers in all regions. You will part of a team who advise our B2B customers on how to make the best use of the FT to meet their business outcomes. Responsibilities Provide successful, high quality customer journeys for group subscriptions, covering trials, onboarding, engagement, and renewal. Work with customers to define and agree encouraged outcomes for how the FT is used within their organisations Implement strategic engagement plans and tactics to meet the agreed outcomes. Build an in-depth understanding of customer businesses and requirements, and how the FT is delivered and used within these organisations Provide technical and product expertise to customers and the sales team on FT content, tools, and delivery solutions. Establish and manage relationships with key customer contacts (decision makers, buyers, senior readers) Collaborate with other FT teams, e.g. product, customer services and editorial, to deliver against customer priorities. Work with regional sales and marketing teams to develop and agree plans for key prospects and accounts to achieve the business goals of the region. Make recommendations to improve internal processes/systems Qualifications Prior experience in Customer Success or equivalent history of growing customer satisfaction, adoption, and retention. Proven ability to drive and supervise continuous value of customer subscriptions. High focus on results and delivering against goals. Familiarity working with clients of all sizes. Ability to align product and service features to customer needs/outcomes. Excellent communication and presentation skills, both written and verbal Analytical mindset and can use data to help prioritise and report progress. Demonstrates a high level of initiative and self-motivation. Has to be comfortable working in a fast paced, start-up type of environment. Good collaboration/influencing skills. What’s in it for you? Our Benefits: Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Further Information The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. #J-18808-Ljbffr
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Customer Success Manager
4 days ago
Manila, Philippines Heidi Full timeScaled Customer Success Manager Heidi Manila, National Capital Region, Philippines Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians...
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Manager, Customer Success
7 days ago
Manila, National Capital Region, Philippines ShiftCare Full time ₱500,000 - ₱1,000,000 per yearThe RoleShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts....
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Customer Success Manager
2 weeks ago
Manila, Philippines Heidi Health Ltd Full timeWho are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two...
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Manager, Customer Success
2 weeks ago
Manila, National Capital Region, Philippines ShiftCare Full timeThe RoleShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts....
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Customer Success Manager
7 days ago
Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...
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Customer Success Manager
2 weeks ago
Manila, Philippines 8x8 Full timeCustomer Success Manager 8x8 Manila, National Capital Region, Philippines 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The...
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Customer Success Manager
2 weeks ago
Manila, Philippines 8x8, Inc. Full time8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8®Platform for CX integrates AI at every level to enable personalized...
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Customer Success Manager
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Manila, National Capital Region, Philippines Volopay Full time ₱1,200,000 - ₱3,600,000 per yearAbout UsVolopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines Disprz Full time $70,000 - $120,000 per yearJob DescriptionAs a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and...
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Customer Success Manager
4 days ago
Manila, Philippines NiCE Full timeOverview NiCE Manila, National Capital Region, Philippines Join to apply for the Customer Success Manager role at NiCE . Get AI-powered advice on this job and more exclusive features. At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and...
