Customer Success Manager
5 days ago
Join to apply for the Customer Success Manager role at Financial Times About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Our Commitment To Diversity And Inclusion In The Workplace At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. About The Role The Customer Success Manager will be responsible for driving engagement of FT digital group subscriptions amongst customers in all regions. You will part of a team who advise our B2B customers on how to make the best use of the FT to meet their business outcomes. Responsibilities Provide successful, high quality customer journeys for group subscriptions, covering trials, onboarding, engagement, and renewal. Work with customers to define and agree encouraged outcomes for how the FT is used within their organisations Implement strategic engagement plans and tactics to meet the agreed outcomes. Build an in-depth understanding of customer businesses and requirements, and how the FT is delivered and used within these organisations Provide technical and product expertise to customers and the sales team on FT content, tools, and delivery solutions. Establish and manage relationships with key customer contacts (decision makers, buyers, senior readers) Collaborate with other FT teams, e.g. product, customer services and editorial, to deliver against customer priorities. Work with regional sales and marketing teams to develop and agree plans for key prospects and accounts to achieve the business goals of the region. Make recommendations to improve internal processes/systems Qualifications Prior experience in Customer Success or equivalent history of growing customer satisfaction, adoption, and retention. Proven ability to drive and supervise continuous value of customer subscriptions. High focus on results and delivering against goals. Familiarity working with clients of all sizes. Ability to align product and service features to customer needs/outcomes. Excellent communication and presentation skills, both written and verbal Analytical mindset and can use data to help prioritise and report progress. Demonstrates a high level of initiative and self-motivation. Has to be comfortable working in a fast paced, start-up type of environment. Good collaboration/influencing skills. What’s in it for you? Our Benefits: Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Further Information The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. #J-18808-Ljbffr
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Customer Success Manager
6 days ago
Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...
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Customer Success Manager
3 weeks ago
Manila, Philippines Heidi Health Ltd Full timeWho are Heidi? Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. Built for clinicians, by clinicians, at the core of Heidi is its...
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Manager of Customer Success
3 weeks ago
Manila, Philippines SafetyCulture Full timeJoin to apply for the Manager of Customer Success role at SafetyCulture Join to apply for the Manager of Customer Success role at SafetyCulture Get AI-powered advice on this job and more exclusive features. SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational...
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Customer Success Manager
4 weeks ago
Manila, National Capital Region, Philippines Disprz Full timeOverviewAs a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines Volopay Full time ₱1,200,000 - ₱3,600,000 per yearAbout UsVolopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top...
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Customer Success Manager
1 week ago
Manila, National Capital Region, Philippines Disprz Full time $70,000 - $120,000 per yearJob DescriptionAs a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines Lyfe LLC Full time $70,000 - $120,000 per yearJob Title: Customer Success ManagerLocation: Remote Experience: 5+ Years in Customer Success / Support Leadership About LYFEAt LYFE, we're building a fast-scaling hardware and ecommerce brand redefining the future of architectural hardware. Our customer base is growing across India and the US — and so are their expectations. We're looking for someone who...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines Earlybird AI Full time ₱900,000 - ₱1,200,000 per yearAbout UsWe are an innovative early-stage fintech company revolutionizing business finance management with cutting-edge technology to make financial services accessible, secure, and user-friendly. As a startup, we're a tight-knit team passionate about disrupting traditional finance and scaling rapidly. We're seeking a dynamic Customer Success Manager to build...
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Customer Success Manager
4 days ago
Manila, National Capital Region, Philippines WeLevel Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionWeLevel deconstructed the customer acquisition process and built automated systems to help businesses acquire customers more cost-effectively. Our solutions specialize in modernizing customer acquisition processes, regardless of your business's stage of growth.Role DescriptionThis is a full-time remote role for a Customer Success Manager....
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Customer Success Manager
1 week ago
Manila, National Capital Region, Philippines SafetyCulture Full time ₱1,200,000 - ₱2,400,000 per yearSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...
