Teammate- Customer Support Associate

1 week ago

San Fernando, Philippines TaskUs Full time
Job Description
So what does a Teammate really do?
Think of yourself as the backbone of the company. Not just anyone can take on this role We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.
As a Teammate, your primary focus is to provide exceptional customer experience to your clients. You'll ensure every interaction is accurate, efficient, and respectful while meeting performance metrics.
As a Teammate (Customer Service Representative), your responsibilities are to:
  • Receive inbound and/or place outbound calls.
  • Provide accurate and timely responses via email and live chat support channels.
  • Filter content from the client's website.
  • Perform data and research functions.
  • Provide support through known basic troubleshooting techniques.
  • Manage and resolve customer complaints.
  • Identify and escalate priority issues.
  • Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
  • Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
  • Meet and exceed client mandated KPIs (Key Performance Indicators).
  • Ensure consistent performance based on a continuous improvement model.
  • Guarantee that all logins and passwords (both Internal & External) are kept confidential.
  • Participate in all Internal and External mandated trainings and/or seminars.
  • Have knowledge, understanding, and compliance with TaskUs policies and procedures.
  • Provide feedback to management on possible problems or areas of improvement.
  • Perform other duties as assigned by management.
So, do you have what it takes to become a Teammate ?
Open to residents of the following: Ilocos Region - Ilocos Norte, Ilocos Sur, La Union, Pangasinan, Dagupan, and CAR - Abra, Apayao, Benguet, and Baguio
Must be willing to work on-site in TaskUs La Union
575 MacArthur Hwy., San Fernando, La Union
Requirements
We're looking for someone who:
  • Has at least one year BPO experience.
  • Pro-tip: Having experience on phone, email and live chat support is a PLUS Having experience in Customer Service, Sales, Billing, Collections and Technical Support is even BETTER
  • Is willing to work on cyclical schedules.
  • Has strong verbal and written communication and comprehension skills.
  • Is computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
  • Can perform a Typing Test of 30 WPM with 90% Accuracy.
  • Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Is resourceful, able to multitask and has high attention to detail.
  • Is self-motivated and able to work independently as well as contribute to cross-functional and global teams
  • Is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure
Why Join TaskUs?
Join TaskUs and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good rewards, perks and benefits* are available for you
Employee Benefits
  • Scholarship program for your children
  • Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
  • Free Wellness & Resiliency programs extended to household members
  • Retirement savings program with company matching
On-site Facilities And Benefits
  • World-class, Ridiculously Refreshing workspaces
  • Gym and recreational areas
  • Unlimited coffee
  • Food Forward: Free food on-site
  • Daycare for your kids while you're on shift
  • Happy Hours, Time-Outs, and other on-site events to enjoy
  • Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
Req Id: R_2506_8158
Posted At: Wed Jun :00:00 GMT+0000 (Coordinated Universal Time) #J-18808-Ljbffr

  • Teammate- Customer Support Associate

    1 week ago

    San Fernando, Ilocos, Philippines TaskUs Full time ₱180,000 - ₱360,000 per year

    Job DescriptionSo what does a Teammate really do?Think of yourself as the backbone of the company. Not just anyone can take on this role We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.As a Teammate, your primary focus is to provide exceptional customer experience to your clients. You'll ensure...

  • Associate IT Technical Support

    4 days ago

    San Fernando, Central Luzon, Philippines J-K Network Manpower Services Full time ₱25,000 - ₱35,000 per year

    COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.Position: Associate IT Technical SupportCompany Industry: BPOWork Location: Clark PampangaWork Schedule: Shifting scheduleSalary: Php 25,000 - Php 35,000 grossWork Set Up: On-siteHeadcount: 70 HC NeededJOB REQUIREMENTS:Al least high school graduate or undergraduate are...

  • Customer Care Associate

    2 days ago

    San Fernando, Central Luzon, Philippines J-K International Language Center Full time ₱312,000 - ₱360,000 per year

    Client Profile: This company offers IT, and Business Consulting. They have been in theindustry for almost 45 years.Position: Customer Care Associate (Open for Undergraduates)Company Industry: BPO CompanyLocation: Clark, PampangaPostal Code: 2023Salary Offer: Php26,000-Php30,000Work Schedule: Shifting ScheduleWork Set Up: Work OnsiteBENEFITS:Government...

  • Implementation and Support Associate

    2 days ago

    San Fernando, Central Luzon, Philippines ZP Divina Consultancy Firm Inc. Full time ₱240,000 - ₱360,000 per year

    APPLY NOW: Implementation & Support AssociateOnsite | Full-time | Entry Level IT RoleNCR | Cebu | Pampanga | DavaoABOUT THE ROLEJoin our client, an innovative IT solutions provider for schools, offering ERP and SIS platforms that transform education management. As an Implementation and Support Associate, you'll be the go-to person after the sales process,...

  • Customer Support for Premium IT Account

    4 days ago

    San Fernando, Central Luzon, Philippines TalentSync Training and Development Full time ₱600,000 - ₱1,200,000 per year

    We are seeking a talented and dedicated Customer Support Specialist to join our dynamic team in Pampanga Central Luzon. As a Customer Support Specialist, you will play a crucial role in providing high-quality support and solving complex issues for our premium IT clients. This full-time position offers an attractive salary and the opportunity to be part of a...

  • Operations Support Agent Associate

    4 weeks ago

    San Fernando, Central Luzon, Philippines FedEx Full time

    OverviewJoin to apply for the Operations Support Agent Associate role at FedEx.Education: Secondary education or equivalent. Experience: Zero to one (0-1) year of work experience.FedEx was built on a philosophy that puts people first. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce...

  • Implementation and Support Associate

    2 days ago

    San Fernando, Central Luzon, Philippines ZP Divina Consultancy Firm Inc. Full time ₱250,000 - ₱450,000 per year

    𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪: 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲Onsite | Full-time | Entry Level IT Role𝗡𝗖𝗥 | 𝗖𝗲𝗯𝘂 | 𝗣𝗮𝗺𝗽𝗮𝗻𝗴𝗮 | 𝗗𝗮𝘃𝗮𝗼𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲Join our client, an...

  • Sales Associates

    2 days ago

    San Fernando, Central Luzon, Philippines BillEase Full time ₱216,000 - ₱720,000 per year

    Sales Associate (Offline) Industry: Retail Credit Location: Philippines (Pampanga) Employment Type: Full-Time Monthly Salary: 18,000 to 60,000 Benefits: HMO for 2 (150,000 each person) About Us Billease is a leading player in the retail credit industry, committed to making retail credit solutions accessible and straightforward for everyone. We pride...

  • Sales Associate

    2 days ago

    San Fernando, Central Luzon, Philippines First Digital Finance Corporation Full time ₱180,000 - ₱216,000 per year

    Sales Associate (Offline)Industry: Retail CreditLocation: PampangaLocation: Philippines (Central Luzon)Employment Type: Full-TimeMonthly Salary: Above Minimum wage rate + up to 50k incentivesAbout UsBillease is a leading player in the retail credit industry, committed to making retail credit solutions accessible and straightforward for everyone. We pride...

  • beauty associate

    2 hours ago

    San Fernando, Central Luzon, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time ₱150,000 - ₱250,000 per year

    About the role Join our vibrant team as a Beauty Associate at Paramount Human Resource Multi-Purpose Cooperative' in San Fernando City, La Union. This full-time position offers an exciting opportunity to showcase your passion for beauty and customer service. As a Beauty Associate, you will be responsible for providing high-quality beauty treatments and...