Hospitality Operations Leader-in-Training

4 days ago

metro manila philippines, metro manila Fruitas Holdings, Inc. Full-time ₱558,000 Contract

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Operational Rotation: Systematically rotate through all "Houses" (Back of House/Kitchen and Front of House/Dining Room) to master food prep standards, service flow, and guest interaction.
Floor Leadership: Transition from observing to actively supervising shifts, ensuring optimal "table turns," staff positioning, and food quality during peak hours.
Business Growth Projects: Participate in localized marketing initiatives or seasonal menu rollouts to understand how corporate strategy translates to a plate.
Performance Metrics (P&L): Help track and analyze Key Performance Indicators (KPIs) such as Cost of Goods Sold (COGS), labor percentages, and waste management.
Compliance & Safety: Maintain rigorous documentation for health inspections, safety protocols (HACCP), and alcohol service compliance.
Talent Development: Support the HR lifecycle by assisting in interviewing, onboarding, and training new hourly team members.
Conflict Resolution: Act as the first point of contact for guest complaints, utilizing high emotional intelligence to turn a negative experience into a loyal customer.

Job Description

Operational Rotation: Systematically rotate through all "Houses" (Back of House/Kitchen and Front of House/Dining Room) to master food prep standards, service flow, and guest interaction.
Floor Leadership: Transition from observing to actively supervising shifts, ensuring optimal "table turns," staff positioning, and food quality during peak hours.
Business Growth Projects: Participate in localized marketing initiatives or seasonal menu rollouts to understand how corporate strategy translates to a plate.
Performance Metrics (P&L): Help track and analyze Key Performance Indicators (KPIs) such as Cost of Goods Sold (COGS), labor percentages, and waste management.
Compliance & Safety: Maintain rigorous documentation for health inspections, safety protocols (HACCP), and alcohol service compliance.
Talent Development: Support the HR lifecycle by assisting in interviewing, onboarding, and training new hourly team members.
Conflict Resolution: Act as the first point of contact for guest complaints, utilizing high emotional intelligence to turn a negative experience into a loyal customer.

Qualifications
Educational Background:

Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management (HRM), or Business Administration.

Communication & Presence

Excellent verbal communication for leading pre-shift "huddles" and high-pressure coordination.
Ability to remain calm and authoritative in a noisy, fast-paced environment.

Technical & Analytical Skills

Proficiency in Point of Sale (POS) systems (e.g., Toast, Micros, Square).
Strong analytical thinking to interpret "Prime Cost" data and adjust scheduling or ordering accordingly.
Basic Microsoft Excel skills for inventory tracking and scheduling.

Physical & Schedule Requirements

Willingness to work a flexible schedule, including weekends, nights, and holidays (the hospitality industry's busiest times).
Ability to remain on your feet for extended periods and lead by example in the trenches.