Team Lead for Voice Account

3 weeks ago

Mandaluyong, Philippines ISTA Solutions Full time

Team Lead for Voice Account (Order Taking) | with 15K Signing Bonus

ISTA Solutions is an outsourcing/offshoring company, seeking an experienced Team Lead to join our team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance. We pride ourselves on a culture focused on long-term success and lifelong learning. We're looking for a team player who is ready to contribute to our mission.

Responsibilities
  • Oversees daily operations for all agents delivering high-quality and valued services
  • Conduct training and coaching, including insights and action plans to improve
  • Analyze and report on productivity and other metrics, such as attendance, end-of-day reports, and compliance with company protocols
  • Ensure the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, and reports
  • Perform other supervisory tasks as required
Requirements
  • At least 1 year BPO experience handling a Voice Account
  • At least 6 months team lead experience
  • Order taking / Fast Food Account experience is a plus
  • Must be detail oriented
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent verbal and written English skills
  • Willing to work onsite in Mandaluyong
  • Amenable to night shifts
Benefits
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10% night differential
  • Attendance bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance appraisal
  • Work-life balance
  • Opportunity to grow your career path with us
  • Encouragement to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • Opportunities to learn and grow at any stage of your career
  • Continuous learning and innovation
  • Inclusive environment where everyone can thrive
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