Data Analyst

Join our team to shape the future of Home Lending Servicing Unlock your potential by collaborating with business partners to drive impactful strategies and innovations. Be at the heart of data‑driven decision‑making and make your mark in improving customer experiences. Job Summary: As a Quant Analyst on the Home Lending Servicing Data & Analytics Team, you will collaborate with stakeholders in the Home Lending division to formulate quantifiable goals and develop strategies to achieve them. You will lead the execution of KPIs, trend analysis, dashboards, and analyses to enhance business performance, develop new products, and improve customer experiences. Job Responsibilities: Synthesize data from different sources to identify meaningful trends and patterns that enhance the customer experience. Perform data discovery to manipulate and analyze complex, high‑volume data from various sources for Home Lending products. Collaborate with business partners to identify opportunities for operational improvements and employee efficiency. Convert data into actionable insights and use data visualization tools to effectively communicate findings. Extract data using SQL queries and optimize relational databases for efficiency. Identify opportunities with AI and Large Language Models (LLM) to improve processes. Work with business partners to evaluate needs, develop solutions, and implement them within budget and control requirements. Collaborate with IT groups to design infrastructure. Required Qualifications, Capabilities, and Skills: Bachelor's degree in a quantitative, analytical, or related field. 5+ years of experience in Technology, Data, and Analytics. Strong SQL knowledge, including complex queries and stored procedures. Experience with relational databases and query optimization. Ability to define metrics, evaluate results, and recommend system improvements. Critical and analytical thinking with a data‑oriented mindset. Proficiency in developing advanced data visualizations and presentations. Excellent written and verbal communication skills. Understanding of Mortgage Servicing and Default operations. Preferred Qualifications, Capabilities, and Skills: Advanced analytics experience with tools like Power BI, Tableau, Python, or Alteryx. Functional industry experience in operations, marketing, credit/risk, or finance. Prior experience leading data or analytic projects. Internal Application Eligibility Requirements TENURE: Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. PERFORMANCE: Meets satisfactory performance standards as defined by the firm By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines. Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines. Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged. In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged. #J-18808-Ljbffr