Mandarin Hotel Customer Success Associate
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Company Industry: Biggest 5 Star Entertainment Hotel
Work Location: Parañaque or Pasay City
Work Schedule: Shifting Schedule
Salary: Php 35,000 - Php 45,000
Incentives and Service charges will also be given
Work Set Up: Work On-site
BENEFITS:
⭐HMO/Medical Insurance
⭐Life Insurance
⭐25 days paid leave credits
⭐13th month pay
⭐Free daily buffet meal
⭐Free parking
⭐Property discounts
⭐Retirement plan
⭐Annual salary/merit increase depending on performance
⭐Rice Subsidy Php 1,750
⭐Other allowance P3,000 to P5,000 monthly
REQUIREMENTS OF THE JOB:
⭐Open to Filipinos and Filipino-Chinese who can speak Mandarin & English.
⭐Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration.
⭐Having experience in the casino industry is an advantage.
⭐At least 1 year of experience in customer service and/or hospitality.
⭐Good written and verbal communication skills in English.
RESPONSIBILITIES OF THE JOB APPLICATION:
⭐Assisting international guests, specifically Chinese nationals.
⭐ Assisting Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions.
⭐Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines.
⭐Provides customer service and maintains a professional working relationship with patrons.
⭐Ensures Chinese guest preferences are kept updated for ease of reference.
⭐Responsible for managing customer relations and enhancing the experience of VIP guests at a casino
⭐Keeps all VIP staff informed of all necessary information.
⭐Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines.
⭐Provides the most polite and comfortable assistance to guests
⭐Assists Mandarin guests with game-related inquiries
RECRUITMENT PROCESS:
⭐Paper Screening
⭐Initial Interview
⭐2nd Interview
⭐Final Interview
⭐Job Offer
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