Mandarin Hotel Service Associate
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Position: Mandarin Hotel Receptionist
Company Industry: Biggest 5 Star Entertainment Hotel
Work Location: Parañaque or Pasay City
Work Schedule: Shifting Schedule
Salary: Php 70,000 - Php 75,000 (Incentives and Service charges will also be given)
Work Set Up: Work On-site
BENEFITS:
HMO/Medical Insurance
Life Insurance
25 days paid leave credits
13th month pay
Free daily buffet meal
Free parking
Property discounts
Retirement plan
Annual salary/merit increase depending on performance
Rice Subsidy Php 1,750
Other allowance P3,000 to P5,000 monthly
JOB REQUIREMENTS:
Open to Filipinos and Filipino-Chinese who can speak Mandarin & English.
Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration.
Having experience in the casino industry is an advantage.
At least 1 year of experience in customer service and/or hospitality.
Good written and verbal communication skills in English.
JOB RESPONSIBILITIES:
Assisting international guests, specifically Chinese nationals.
Assisting Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions.
Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines.
Provides customer service and maintains a professional working relationship with patrons.
Ensures Chinese guest preferences are kept updated for ease of reference.
Responsible for managing customer relations and enhancing the experience of VIP guests at a casino
Keeps all VIP staff informed of all necessary information.
Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines.
Provides the most polite and comfortable assistance to guests
Assists Mandarin guests with game-related inquiries
RECRUITMENT PROCESS:
Paper Screening
Initial Interview
2nd Interview
Final Interview
Job Offer
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