Customer Experience Lead: Omni-Channel

The Customer Experience Lead is responsible for designing, managing, and continuously improving the end-to-end customer support experience across EVOxCharge’s platforms and services. This role will lead customer support operations, establish service standards, monitor customer experience performance, and work closely with internal teams to ensure timely...

A financial services technology company is seeking a Head of Digital Channels to develop strategies and oversee product management of their digital platform. This pivotal role demands at least 5 years of product management experience and leadership of product teams. The ideal candidate should possess strong communication skills and a solid understanding of...

Short Summary Lead – Customer Experience (Quality Analyst) with Sutherland. We are seeking a detail-oriented and analytical Quality Analyst to join our team in the travel industry. The Quality Analyst will be responsible for monitoring and evaluating customer interactions across various channels (voice, chat, email) to ensure compliance with company...

Staff Pilot seeks a virtual assistant to own customer service for a growing Australian fashion brand. You will handle email and live chat, process returns and refunds, and coordinate with the design team for product details to ensure quick, accurate responses. Working primarily across Shopify and RichPanel, you’ll maintain the brand voice, manage order...

Company Description: You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...

Lead - Customer Experience (Quality Analyst) Full-time You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry...

Teleperformance is seeking a BPO Operations Supervisor to join our team at the McKinley West location in Taguig City, Metro Manila. You will lead a team of customer service representatives, drive performance, and ensure service quality and compliance. In this full-time role, you will coach staff, monitor KPIs, participate in workforce planning, and support...

Teleperformance is seeking an Operations Supervisor to join our McKinley West location in Taguig City, Metro Manila. This is a full-time role that leads and motivates a team of customer service representatives to deliver exceptional BPO services and operational excellence. You will monitor KPIs such as call handling time and first-call resolution, ensure...

ELVTR is seeking an experienced Retention and Customer Experience Lead to build lasting relationships with learners while maximizing satisfaction and long-term revenue. This full-time, remote role follows a 9 AM-6 PM EST schedule, collaborating with Sales, Finance, Customer Success, Billing and Operations to refine retention processes. You’ll own retention...