
Clinical Operations Specialist
2 weeks ago
We are seeking a motivated and enthusiastic professional to join our Benefits Guided Care department as a Clinical Operations Specialist . In this role, you will play a crucial part in providing exceptional support and service to our clients.
Key Responsibilities
•Manage case and patient calls with professionalism
• Efficiently handle outpatient clinical calls within 6 minutes
Skills & Qualifications
Technical Requirements
• Registered Nurse (RN) with 3 years of bedside experience
• Experience in ER, ICU, or OR is a plus
• Ability to type 45+ WPM with precision and accuracy
• Strong technical proficiency and comfort with online independent study
• Capability to memorize and consistently apply key scripts verbatim
• Able to navigate complex decision trees and apply foundational principles
Soft Skills
• Self-motivated with a passion for learning and professional development
• Exceptional communication skills—direct, concise, and engaging
• Comfortable with repetitive tasks and structured processes
• Strong organizational and problem-solving skills
• Ability to receive and apply feedback proactively
• Must demonstrate initiative, professionalism, and adaptability
Working set-up : Onsite at Ortigas
Shift days, hours and time zone: 10:45am - 7:15pm CT - change in day light savings
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